Company Overview:
Coastline Equipment, a premier John Deere Construction Equipment Dealership with multiple locations across Southern California, Nevada, and Idaho, is dedicated to providing exceptional service and equipment solutions to our clients in the construction, mining, forestry, and road-building sectors. As an authorized John Deere dealer, we take pride in offering reliable machinery and superior support to help contractors and operators meet their goals. Our commitment to quality and innovation is at the core of everything we do, ensuring that we deliver trusted products and services across every project.

Position Overview:
We are seeking a skilled and experienced Shop Service Technician to join our team at the Jerome, Idaho location. This role involves performing complex diagnostics, repairs, and maintenance on construction and compact construction equipment (CWP). The Shop Service Technician will engage directly with customers to address service needs, ensuring that our high standards of safety, quality, and customer satisfaction are consistently met.

Job Responsibilities:

• On-Site Diagnostics and Repairs: Perform advanced diagnostics and repairs on a wide range of John Deere and competitive construction equipment at our shop, following all technical procedures and safety regulations.
• Training and Development: Participate actively in Service EDUCATE training programs to maintain and enhance technical skills and knowledge.
• Customer Interaction: Review and explain maintenance, repair, and service concerns directly with customers, providing clear and professional communication to foster trust and satisfaction.
• Sales Support: Promote and sell dealer service programs, as appropriate, to help customers optimize their equipment performance and service schedules.
• Parts and Inventory Coordination: Work with the Parts Department to ensure efficient stocking and access to seasonal parts, maintaining an organized and well-stocked work environment.
• Knowledge and Condition Maintenance: Stay up-to-date on John Deere and competitive products and maintain the condition of service vehicles, tools, and equipment.
• Safety and Documentation: Follow all safety protocols in performing work assignments and accurately document time, materials, and tasks on work orders.

This description does not include all potential duties and functions of the position. Management may assign additional tasks or projects as needed.

Required Qualifications:

• Experience: 4+ years of hands-on experience in service repairs, specifically with construction and CWP equipment.
• Skills and Expertise: Strong knowledge of mechanical, electrical, and hydraulic systems used in the repair of heavy equipment; ability to perform complex repairs and maintenance using specialized tools and equipment.
• Technical Proficiency: Familiarity with Service Advisor and basic computer functions, with a demonstrated ability to operate vehicles and equipment used in diagnostics.
• Physical Requirements: Ability to lift at least 75 lbs. repeatedly and maintain physical readiness for hands-on repair work.
• Certifications: Advanced or Master Service Technician certification is preferred.
• Education: High School Diploma or equivalent required; Associate’s degree in a related field is preferred.
• Licenses: Valid driver’s license required; CDL (Commercial Driver’s License) and forklift license are preferred.

Relationships and Roles:

• Uphold and promote company Core Values, maintaining a high standard of character, commitment, organization, and adherence to Coastline Equipment’s safety program.
• Foster a professional appearance and demonstrate excellent teamwork, interacting cooperatively with customers, colleagues, and management.

Minimum Qualifications:

• High school diploma or GED.
• Proficiency in MS Office.
• Authorized to work in the United States.

Other Requirements:

• Must pass a pre-employment drug test.
• Due to safety regulations, applicants must be at least 18 years old.

Benefits (As per company policy):
Available after 90 days of employment, our benefits package includes:

• Health, dental, and vision insurance
• Paid time off and paid holidays

Compensation:
Hourly Wage: $26 - $38, based on skills, qualifications, and experience. This range reflects the minimum and maximum salary for the position, with individual rates determined accordingly.

Equal Employment Opportunity (EEO):
Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.