Customer Service Representative
Why Arcoro?
Want to make an impact? We do too. Come join our team of bridge builders. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We’re proud to offer an unmatched employee experience where you can embrace our innovative vision, depend on a team of great colleagues, and roll up your sleeves to make a difference. Our culture encourages challenging the status quo.
Start building your bridge to a better career with Arcoro.
About the Job: We are looking for a passionately communicative Customer Service Representative that will be the front-line responder to customer questions and needs. The Customer Service Representative will answer all incoming phone calls from Arcoro customers and help respond efficiently to customer inquiries and maintain high level of customer satisfaction.
What You Will Be Doing:
- Assist customers with basic functionality questions with the Arcoro software. If needed, the CSR will enter a ticket for Arcoro Support in our ticketing software, ZenDesk.
- Direct phone calls to applicable departments as needed
- Assist customers in updating payment method
- Basic data entry into our CRM system, Salesforce
- Provide nothing less than AWESOME service to all our customers
- Other miscellaneous duties as assigned
Must Haves:
- The ability to be a good listener, and understand a customer problems questions and help them solve it. If you don’t absolutely love doing this 8 hours a day, do not apply.
- Excellent computer skills including Microsoft Office and the aptitude to learn new software systems are required.
- Excellent verbal and written communication.
- Prior experience supporting web-based applications.
- A true passion for providing outstanding customer service is essential
Nice to Haves:
- Windows & Mac troubleshooting experience a plus.
Perks and Benefits:
- Competitive salary
- 401(k) with Company match
- Medical/Dental/ Vision, STD/LTD, Life Insurance
- Unlimited PTO and Company-paid holidays
- Hybrid and Remote Work Schedules
- No weekends!
About the Company:
Arcoro is a growing and exciting HR SaaS software company with remote employees across the country. Arcoro provides SMB and midsize businesses with a complete all-in-one modular HR solution. As a leader in delivering easy-to-use HR software which helps companies maintain compliance, Arcoro’s proven cloud-based solution enables organizations to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top ERP systems further positioning Arcoro as a leader in proven modular HR solutions. Arcoro specializes in high-risk, high compliance companies in the construction and field services industries.
Arcoro is a leader in Human Capital Management. Join our company and help our customers eradicate the burden of managing an ever-growing workforce. Our tool will effectively end the dominance of manual applicant tracking, benefits enrollment, payroll, and paper time tracking.
At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.
Arcoro is proud to be an Equal Opportunity Employer.
