Company Name: Kia of Des Moines

English Job Title: Dispatcher/BDC

About Kia:

Kia is searching for new talent! Kia of Des Moines is growing rapidly and we need additional team members to support our Service department. We want to know your ambitions and how we can line them up with our workforce. Here at Kia, we strive to make our customer experience our top priority. Our customer service priority means hiring the best talent and recognizing that our employees are the foundation to a successful business.

Wonder if You Are A Good Fit?

Kia of Des Moines is seeking a Dispatcher who has excellent Customer Service skills, strong professionalism, establishes customer rapport, and encourages repeat business. Kia makes customer service a top priority so candidates must have a strong attention to detail and maintain a professional appearance.

PURPOSE:

Ensures that repair orders are correctly and efficiently distributed to qualified technicians. Communicates any possible delays in repair assignments directly to supervisor in order to maintain flow for a seamless transition to customer. Calling

Essential Duties Dispatch

· Understands and ensures compliance with manufacturer warranty and policy procedures.

· Road test vehicles with customers where the situation calls for it.

· Ensures that all repairs are assigned to technicians in an equal and fair manner.

· Provides support for technicians when necessary.

· Monitors technicians' daily productivity reports

· Checks progress of each repair order throughout the day.

· Communicates with Service Management on department performance.

· Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems to the service manager.

· Strives for harmony and teamwork within the department and with all other departments.

· Maintains safe work environment.

Essential Duties BDC

· Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

· Responding efficiently and accurately to callers, explaining possible solutions.

· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

· Perform follow-up calls to all service customers to ensure that they are completely satisfied with their recent work performed.

· Utilizing software, databases, scripts, and tools appropriately.

· Taking part in training and other learning opportunities to expand knowledge of the company and position.

Requirements:

• Must be at least 18 years old to apply
• Have a valid Iowa Driver’s License and clean driving record
• Will submit to a drug and background screening

Benefits:

• 1 week Paid Vacation (after 1 year)
• 12 days Paid Time Off (after 6 months)
• Health, Visions, and Dental Insurance
• Tenure! We contribute to your benefits after you reach milestones with employment.
• 401K match
• Company Sponsored Events
• Food Trucks

We look forward to receiving your application!