VP of Data Collection Services

Reports To:  Chief Operating Officer

Location:      Glen Mills, PA                                                

Status:          Full time, Exempt        


Job Summary:

The Vice President of Data Collection Services will provide general oversight and hands-on direction of our internal and external data collection staff and activities, including resource procurement and project execution across multiple data collection modes – Web, Mail, Telephone, Face-to-face, and Qualitative – for domestic and international projects.

 Key Responsibilities:

  • Set departmental vision, strategy, goals and objectives, policies and procedures
  • Perform analysis of current data collection operation and ensure we have the appropriate organizational structure, partnerships, standard operating procedures, and metrics in place to support SSRS’s strategy and objectives
    • Establish a fully integrated and cross trained Data Collection team structure that allows staff members to manage procurement and project execution activities across all data collection modes
  • Staff development at all levels (hiring, training, coaching, performance evaluations)
  • Establish and support a professional atmosphere and team culture
  • Identify opportunities to introduce automation into the end-to-end process; Evaluate and implement solutions that will ensure cost effective, quality data collection
  • Develop and maintain vendor relationships with intense focus on quality and cost; define SLA’s and negotiate contracts
  • Through a combination of internal and external resources, maintain adequate staffing levels to support projected work volumes
  • Ensure internal and external data collection teams achieve quality and delivery targets
  • Oversee master data collection schedule and assignment of projects; Ensure project specifications are aligned with budget and schedule
  • Provide consultation to Client Services; Play an active role in preparing proposals and cost estimates for complex, high-value research projects
  • Establish and maintain workflow standard operating procedures across all data collection modes
  • Manage the financial elements of the data collection operation, including budgeting, investment requirements, external expenditures, cost estimating algorithms, staff recruitment and training costs, etc.
  • Stay current with industry related technological developments



  • Business Acumen
  • Results Driven
  • Strategic/Innovative Thinking
  • Leadership and Decision Making
  • Client Focus
  • Strong Organization Skills: Ability to manage multiple projects simultaneously while preserving attention to detail
  • Analysis/Problem Solving
  • Excellent Communication skills, verbal and written
  • Effective Staff and Project Management
  • Ability to work/partner effectively with colleagues and subordinates at all levels


Preferred Education and Experience:

  • Undergraduate degree in marketing, social science, business or equivalent combination of education and work experience
  • Comprehensive understanding of data collection processes within survey research environment
  • 8+ years of management experience
Equal Opportunity Employer, including disabled and veterans.