John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada and Idaho is looking for a Machine Monitoring Specialist for our Corporate Headquarters in Long Beach, CA and North Las Vegas, NV. 

Purpose:

 Responsible for monitoring, distributing, and tracking all things related to telematics, Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime. 

Job Responsibilities: 

• Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact)
• Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party
• Perform remote diagnostics using Service ADVISOR™ Remote and Remote Display Access (RDA)
• Quickly and accurately communicate summaries of actionable recommendations
• Create and maintain work orders with remote diagnostic segments
• Maintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• May participate in Factory Certified Capstone Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Maintains current knowledge of John Deere and competitive products
• Additional responsibilities may involve CDI (Certified Dealer Instructor) and Technical Communicator duties. 

This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary. 

Required Qualifications: 

• 3+ years’ experience performing service repairs and diagnostics, specifically mechanical, electrical, and hydraulic systems; agricultural and turf equipment preferred; demonstrated experience consistently meeting performance metrics preferred
• Demonstrated outstanding customer service and communication skills
• Experience with basic computer functions; experience using Deere systems preferred
• Experience writing and speaking effectively to individuals and groups
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• High School Diploma, GED, or equivalent experience 

Relationships and Roles:

• Promotes and always embraces company Core
• Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company’s Safety
• Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner

Minimum qualifications:

• High school diploma or
• Proficient in MS
• Authorized to work in

Other Requirements:

• Must be able to pass pre-employment drug
• Due to safety regulations, you must be 18 to

Benefits:

• Health, dental, vision,
• Paid Time Off
• Paid Holidays

Physical Demands and Work Environment:

• Possess physical ability to perform phone conversations (normal speaking and hearing)
• Climb safely on and off machine and lift at least 50
• Should be able to work in office environment in moderate

Wage: From $75,000/yr

 EEOC STATEMENT:

Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.