Company Overview: Coastline Equipment, a John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada, and Idaho, is a premier provider of heavy equipment solutions and services for industries including construction, road building, and mining. Headquartered in Long Beach, California, Coastline Equipment is dedicated to delivering top-quality products, outstanding customer support, and expert maintenance services. Our team is committed to empowering our clients with tailored solutions, exceptional safety standards, and innovative practices, ensuring their success on every project.

Position Overview: The Machine Monitoring Specialist at Coastline Equipment plays a vital role in ensuring our clients’ equipment operates smoothly and efficiently. Based in either our Corporate Headquarters in Long Beach, CA, or North Las Vegas, NV, this position is responsible for monitoring, distributing, and tracking telematics, Expert Alerts, and JDLink™ Diagnostic Trouble Codes (DTCs). This role is essential for diagnosing equipment problems swiftly to minimize machine downtime, directly contributing to the company’s focus on operational excellence and superior customer service.

Job Responsibilities:

• Monitor and Distribute Expert Alerts: Review incoming Expert Alerts, distribute them to the appropriate team or perform customer outreach as needed.
• Diagnostic Trouble Code (DTC) Monitoring: Track incoming DTCs and distribute relevant information to the necessary parties.
• Remote Diagnostics and Access: Utilize Service ADVISOR™ Remote and Remote Display Access (RDA) for efficient remote diagnostics.
• Actionable Communication: Provide clear, concise summaries and recommendations to clients or internal teams.
• Work Order Management: Create and maintain work orders, including remote diagnostic segments, for accurate service documentation.
• Technical Knowledge Maintenance: Stay current on technical aspects of engine, hydraulic, and electrical systems, including repair schematics.
• Professional Interaction: Maintain a positive and professional relationship with peers, management, and support resources, embodying teamwork and exemplary customer service.
• Training Participation: Attend Factory Certified Capstone Training as needed to enhance skills and knowledge.
• Workspace Maintenance: Keep a clean and organized work area, following all safety and operational protocols.
• Product Knowledge Updates: Keep up-to-date on John Deere and competitive products, enhancing the ability to provide effective solutions.

Additional responsibilities may include CDI (Certified Dealer Instructor) and Technical Communicator duties as assigned by management.

Required Qualifications:

• 3+ years of experience in service repairs and diagnostics, particularly with mechanical, electrical, and hydraulic systems; experience with agricultural and turf equipment preferred.
• Proven track record in customer service with excellent communication skills.
• Proficiency with basic computer functions and familiarity with Deere systems is preferred.
• Strong written and verbal communication skills for individual and group settings.
• High School Diploma, GED, or equivalent experience required.

Relationships and Roles:

• Embrace and promote company Core Values at all times.
• Exhibit exemplary personal character, commitment, organization, and work habits.
• Maintain a professional appearance and interact positively with customers, colleagues, and managers, reflecting the company’s dedication to teamwork and respect.

Minimum Qualifications:

• High school diploma or equivalent.
• Proficiency in MS Office Suite.
• Authorized to work in the United States.

Other Requirements:

• Must pass a pre-employment drug screening.
• Due to safety regulations, must be 18 years of age or older.

Benefits:

• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• Competitive salary starting at $75,000 per year.

Physical Demands and Work Environment:

• Must possess the physical capability to conduct phone conversations (requires normal speaking and hearing).
• Ability to climb safely on and off machinery and lift at least 50 pounds.
• Office-based role, with work performed in a moderate environment.

Equal Employment Opportunity (EEO): Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.