Market Research Operations Project Director -Remote

Reports To:  VP of Data Collection Services

Location:      Glen Mills, PA , Remote                                         

Status:          Full time, Exempt        

Job Summary:

The Market Research Operations Project Director is responsible for managing and coordinating the data collection procurement and project execution activities for domestic and international survey research projects across multiple data collection modes.

Key Responsibilities:

• Review data collection specifications and provide consultation to account team during cost estimating process
• Secure sample and data collection cost estimates from internal and external partners, and present findings and recommendations to account team
• Manage vendor relationships with sample and data collection partners supporting all data collection modes
• Ensure project execution plans, cost estimates, and delivery schedules are aligned with Client specifications
• Attend project kickoff meetings, and include external partners, to ensure all involved parties understand timelines, responsibilities, budgets, and study specifications
• Monitor sample, quotas, and field schedules for live projects; Maintain ongoing communications with external data collection partners
• Compare rates and incidences to estimates, and proactively address discrepancies; Escalate to Management when dispute is unresolved
• Provide daily/weekly rate/incidence updates for all assigned projects
• Assist in the delivery of interim and final data files
• Review and approve invoices from external partners
• Follow standard operating procedures and ensure compliance with SSRS “Best Practices”
• Other duties as the needs of the business dictate

Competencies:

• Results Driven
• Client Focus
• Analysis/Critical Thinking/Problem Solving/Decision Making
• Excellent Communication skills, verbal and written
• Effective Project Management
• Ability to work/partner effectively with colleagues and subordinates at all levels
• Strong Organization Skills: Ability to manage multiple projects simultaneously while preserving attention to detail

Preferred Education and Experience:

• Undergraduate degree in marketing, social science, business or equivalent combination of education and work experience
• Comprehensive understanding of data collection processes within survey research environment
• 3+ years’ experience in survey research data collection using multiple modes – Web, Mail, Telephone, Face-to-face, Qualitative
• Multicultural Adaptability
• Market Reseach Experience highly desired