Senior IT Specialist - IT0123

Senior IT Specialist

Sanders Brothers Construction is currently seeking a Senior Support Specialist to support 150 end users supporting a variety of desktops, laptops, and mobile devices. The Support Specialist will lead the Company’s IT function through strategic thinking and assessment of current & future functions, performance and capabilities.  Additionally, the Support Specialist will support the Company’s ERP users to maximize software/system functionality.   The position will require not only leadership, but also a hands-on approach with regards to IT support.  This is a full-time position located at our main office in North Charleston, South Carolina.

Role and Responsibilities:

  • Ensure successful daily user operations by responding to incidents, troubleshooting issues, performing diagnostic testing and resolving performance related inquiries
    • Ensure inventory of company owned equipment is accurate and all assets are accounted for
    • Work directly with employees regarding their technology related issues which includes mobile phone, laptop, tablets, etc.
    • Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, and perform security updates that support LAN/WAN functionality
    • Perform routine/scheduled audits of the systems, including all backups
    • Install hardware and software
    • Perform software updates and upgrades
    • Set up/troubleshoot Wi-Fi and connectivity issues
    • Maintain relationship with managed service provider
    • Negotiate contracts with third party vendors and suppliers
  • Monitor system changes, understand impact to end users and perform hardware and/or software installations and updates to all company assets requiring updates
  • Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement
    • Research technology as it relates to our business needs and communicated strategic opportunities to use technology to advance the business
    • Lead company technology growth, development and solution implementation
    • Analyzes business and technical processes to formulate and develop new and modified business information processing
    • Regular communication with Company leadership regarding current status, demands and future needs/development
    • In coordination with the CFO, develop annual IT budget to support business operations
  • Possesses strong interpersonal skills and the ability to work well with others
  • Strong customer service skills, including the ability to listen, interpret and explain computer related concepts in non-technical terms
    • Respond to texts, emails, and calls on technical issues
    • Document and analyze technical issues and customer interactions
    • Respond with a sense of urgency to employee (customer) needs and follow up to ensure corrective solutions were effective
    • Responsible for end user support
  • Strong troubleshooting skills in an enterprise environment and the ability to multi-task
  • Strong knowledge of current operating systems and software products
  • Responsible for installation and maintenance of computers, tablets, mobile phones, applications and related technologies
  • Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload, desktops and notebooks
  • Create reports of moderate to complex difficulty in SSRS and Crystal reporting for VISTA
  • SQL database management and knowledge of performing routine software updates
  • Troubleshoot existing reports and queries in VISTA

 Preferred Experience:

  • 4-6 years of experience supporting Windows 10 operating systems
  • 4-6 years of experience supporting Windows Server operating systems
  • 4-6 years of Customer Service/Technical Support
  • 2-4 years of experience supporting and implementing cloud environments (Azure, AWS, Google)
  • 2-4 years of experience managing IT projects
  • 1-2 years of SSRS/Crystal report writing experience (preferred)
  • Excellent troubleshooting and critical thinking skills
  • Ability to assess current environment and provide guidance regarding current and future business demands
  • Microsoft Office expert – Exchange setup
  • Active Directory/Domain oriented environment experience

 Educational Requirements:

  • AA/AS in information technology or similar (preferred)
  • Industry specific certifications (strongly preferred)

Benefits:

Medical, Dental, Vision, Profit Sharing, 401K, Vacation and Holiday

About Us:

Sanders Brothers Construction is a fully bonded, license and insured general contractor of street & road construction, and asphalt manufacturing. Founded in the early 60’s, we continue to pride our company on the principles that laid the initial foundation for success: hard work, customer satisfaction and quality products and service.

Sanders Brothers Construction, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

“EEO is the Law” www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

 

Equal Opportunity Employer, including disabled and veterans.
It is the policy of this company to assure that applicants are employed without regard to their race, religion, sex, color, national origin, age or disability.

 

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