About Us

Yale Mechanical has been making buildings work better since 1939. A leading mechanical contractor providing HVAC, Plumbing, Millwright, and Docks & Doors services for the greater Twin Cities region and beyond. Yale Mechanical serves nearly every type of commercial, industrial and institutional building. The key to Yale Mechanical’s success is a highly skilled staff that’s resourceful, responsive, and reliable. We earn our customer’s trust by delivering the answers they need now while anticipating future issues before they arise, resulting in long-term savings. Our reputation for upfront pricing, greater accountability, timely completion, and unsurpassed quality have enabled us to lead the industry. 

Position Summary:

The General Service manager is responsible for all Yale HVAC Service activities including achieving goals related to profitability, customer retention, customer satisfaction, and organic growth objectives. The General Service manager is responsible for implementing Yale’s business plan and management of Service and Building Controls personnel necessary to achieve those objectives. They will grow the existing business by leading the sales of repair projects, T&M spot work, and renewable maintenance contracts to existing customers.  They are also responsible for developing tactical business plans that identify and capitalize on local business opportunities in the market. The General Service manager is responsible for ensuring that all Yale activities under their control are conducted in a safe, legal, and ethical manner and in compliance with all Yale policies.

Essential Functions:

The General Service Manager is responsible for managing all Yale HVAC Service and Building Controls activities. These activities include but are not limited to the following:

• Maintains a thorough understanding of costs associated with owning, operating, and maintaining a building, and utilizes this knowledge to review these costs with prospects in the marketplace.
• Achieve the annual business plan for the HVAC service operating unit through the sale of repair projects, T&M spot work, and renewable maintenance contracts.
• Evaluates customer organization and decision-making processes to effectively participate in sales strategy development and presentations.
• Establishes retention and customer care policies and initiatives to ensure customer retention while maintaining profit objectives.
• Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
• Assumes responsibility for the accuracy of reporting required to operate and manage the service owner-direct business.
• Develops the annual budget and forecast of the HVAC service business.
• Trains and mentors subordinates on the development and implementation of effective sales and customer retention strategies.
• Reviews and approves service and owner-direct related estimates and proposals.
• Hires, trains, and develops staff capable of performing work required to meet customer commitments and business unit growth targets.
• Assists with the development and achievement of the annual operating plan of the overall Company.
• Acts as a team player and assists others in the Company in obtaining or retaining business when needed.

In performing these activities, the General Service manager is required to use independent judgment and exercise initiative in the identification, and resolution of problems, which may result in customer dissatisfaction, loss of revenues, or increased costs to Yale.

Work Environment:

• This position operates primarily in a professional office environment and routinely utilizes standard office equipment.
• Work tasks may occasionally necessitate travel to local job sites, which means intermittent exposure to the conditions typically associated with a construction site.
• In performing the duties of this job, the incumbent is regularly required to sit, stand, walk, talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
• This position may require up to 20% travel, primarily to customer meetings and job sites.

Minimum Qualifications:

• 7+ years of related employment experience.
• 10+ years in a mentor, supervisory, or management role.
• Extensive knowledge of the building HVAC/controls industry.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Intermediate-level computer skills, including proficiency with Microsoft Office (Excel in particular).
• Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
• Experience using a highly functioning service-focused ERP system to manage the business.

Preferred Qualifications:

• College degree or advanced education preferred.

Benefits:

• Competitive salary and incentive program.
• Car allowance.
• Company-paid time off including paid holidays.
• 401K with company match.
• Benefits package options include medical/dental/LTD/STD.

Yale Mechanical LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.