Trico Electric Cooperative is a member-owned, not-for-profit, distribution cooperative headquartered in Marana, Arizona. We service more than 45,000 Members in rural areas surrounding the City of Tucson across three counties in southern Arizona.

At Trico, it’s more than just a job and our members are more than just customers. Employees are proud to be part of the co-op family and strongly believe in our mission of delivering safe, affordable and reliable power to those we serve. They take the responsibility of ensuring the power stays on in our communities, this commitment of all employees unites us into the cooperative family. Our present and future success depends on the creative and dedicated employees of our company who demonstrate Trico’s Core Values of:  Service, Dependability, Innovation, and Integrity.

Be part of a community that’s driven to meet the needs of the present while contributing to a sustainable future.

Salary Range: $60,000 - $85,000

Posting Period: Wednesday, February 15th - Until Filled  – Applications must be received by 5:00 PM

This position is a rotating 12-hour shift to cover a 24/7 Dispatch Center. 

Job Summary:

The Dispatcher I, II, or III monitors the overall status of Trico’s electrical system via the Outage Management System (OMS), the Supervisory Control and Data Acquisition (SCADA) network, the Automated Metering Infrastructure (AMI), Geographic Information System (GIS), and Customer Information System (CIS), or any other system Trico implements as part of System Control. This position monitors and responds to all outages, creates and coordinates general system switching, logs pertinent system events, generates system reports, and addresses member (customer) calls. This position provides overall support services for the dispatch team. This position requires shift work, which consists of 12-hour shifts varying between days and nights. Shift work may not be implemented immediately. 

Essential Functions:

Dispatcher I

1. Monitors and tracks current system load and implements load control and/or load management programs; creates the necessary paperwork to dispatch crews to patrol areas as needed.
2. Tracks and monitors outages by logging member information into the CIS/AMI/OMS systems; initiates emergency procedures to restore electrical services and contacts crews to communicate relevant outage information.
3. Answers incoming phone calls, transfers members to the correct department and assists members during an outage or those experiencing power quality concerns.
4. Assists or generates system reports to create electrical data for analysis and performs general administrative tasks for management.
5. Communicates directly with field personnel through phone or two-way radio to issue Clearances, perform switching, Hot Line Orders (HLO); and assists with activities associated with connects/disconnects, non-payments, collections and other service order work as needed. Also monitoring and maintaining substation yard access of qualified personnel.
6. Ability to navigate, comprehend, compare, and interact with digital maps. Develops an understanding of utility electrical connectivity from a source to load.
7. Monitors and maintains building and facility security; monitors cameras, contacts authorities and management; controls access to the headquarters yard via the gate control and phone.
8. Under direct supervision, learns to operate devices and monitor all alarms via SCADA.
9. As directed enters planned outages for repairs and service order work by Operations and notifies members.
10. Develops an understanding of power flow and other analysis using Operation Analytics, Milsoft and/or other similar software to support outage restoration and for development of switching procedures.
11. Completes developmental steps to obtain Dispatcher II.
12. Performs other duties as required and/or assigned.
13.  

Dispatcher II –

Must perform the above duties and the following:

1. Writes and executes switching programs with the crews in the field to divert power for repairs and line maintenance.
2. With Supervisor approval, operates devices via SCADA program.
3. Responsible for proficient monitoring of all SCADA devices and substations.
4. Knowledgeable of utility electrical connectivity from a source to load.
5. Assists in the coordination of planned outages for repairs and service order work by Operations and notifies members.
6. Assists in the preparation of monthly reports and graphs.
7. Assists with power flow and other analysis using Operation Analytics, Milsoft and/or other similar software to support outage restoration and for development of switching procedures. Develops an understanding of the current Trico system and delivery transmission.
8. Complete developmental steps to obtain Dispatcher III.

Dispatcher III

Must perform the above duties and the following:

1. Independently operates devices via SCADA program.
2. Review, monitor and operate the SCADA and Communications System to ensure that information displays correspond to established parameters. Responsible for proficient control and monitoring of all SCADA devices on Trico’s system and in substations under Trico’s control. 
3. Coordinates with Operations and notifies members on planned outages for repairs and service order work.
4. Prepares monthly reports and graphs using data from Arizona Electric Power Cooperative and OMS.
5. Prepares power flow and other analysis using Operation Analytics, Milsoft and/or other similar software to support outage restoration and for development of switching procedures. Maintains an understanding of the current Trico system and delivery transmission.

Dispatcher I

1. High School Diploma or equivalent.
2. Proficiency with computer software related to windows operating system and Microsoft Office programs.
3. Ability to work rotating shifts, irregular and overtime hours as assigned.

Dispatcher II

Candidates must meet the minimum qualification for the level I position in addition to the below:

1. One or more years of experience with electrical utility dispatch.
2. Knowledge of SCADA systems.
3. General understanding of electric power generation, transmission, and distribution in relation to electrical utility systems.
4. Proven expertise, knowledge, skills, and experience in all aspects of the DISPATCHER I position.

Dispatcher III

Candidates must meet the minimum qualification for the level II position in addition to the below:

1. Multiple years of experience with electrical utility dispatch and system operation.
2. Advanced understanding of electrical power generation, transmission, and distribution in relation to electrical utility systems.
3. Additional competencies include Decision Making & Judgement and Functional Excellence
4. Proven expertise, knowledge, skills, and experience in all aspects of the DISPATCHER II position.

Preferred Qualifications:

1. An Associate’s or Technical Degree in applicable field.
2. Familiarity with electrical utility switching devices and procedures.
3. Experience with iFix SCADA, NISC iVUE, L&G Command Center, or ESRI GIS software.

Benefits:

We are committed to providing high quality market competitive benefits to our employees at an affordable cost. Trico offers a comprehensive benefits package that provides affordable health care coverage, encourages employee wellness, provides income protection in the event of death or disability and helps you save for retirement.

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is performed in an electrical utility system control room with console workstations. This position routinely uses standard office equipment such as computers, phones, and copiers/scanners. This position is primarily sedentary but will require the ability to move about the office to access files and/or equipment. Must be able to carry and lift up to 15 pounds.

Statements included in this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to the job. The statements are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. The employee(s) may be required to perform other duties as assigned.