Family Resources Coordinator
Full-time, Regular Status, FLSA Nonexempt
Locations: Renton, WA
$23.92 - $30.48 hourly (Grade 7)
Dependent on years of experience

Childhaven is an equal opportunity employer that is committed to diversity, inclusion, and equity. We are upholding this by recruiting candidates of every race, creed, color, religion, caste, national or ethnic origin, gender or gender identity, age, veteran status, sexual orientation, marital status, disability, and all other historically marginalized and excluded communities other protected status as provided by law.  Qualified individuals who bring diverse perspectives to the workplace are highly encouraged to apply!

We are proud to be a values-driven organization that serves families from diverse communities. Our values guide us in the way we treat each other, the decisions we make, and the success we achieve. The following are the values guide our work:

  • TEAMWORK:   Relationships come first.
  • EQUITY:           There’s infinite value in every human.
  • EXCELLENCE:   Constructively dissatisfied with the status quo.
  • DEDICATION:   Do more. Do better.
  • RESPECT:         Meet people where they are.
  • REFLECTION:   Feelings Matter. Stepping back and exploring possibilities.

Childhaven is a leader in serving children, families, and communities that have experienced trauma and adversity. We are building a continuum of care model that is growing to respond to the changing needs of families by combining our legacy of healing-centered care, with the expertise of community partners. Going forward, we are embarking on a new and ambitious strategic impact plan to further strengthen programs, expand impact, and embrace innovation.

You are a passionate and dedicated individual who shares our vision: To help ensure that all children are safe and healthy; thriving physically, socially emotionally and educationally; and well nurtured by family and by their community.  You too are constructively dissatisfied with the status quo. You are equal parts learner, leader and mentor and see around the corners of a challenge, replaying the question of “What if…” with a reply of “Why not…” If this sounds like you, then we want to meet, get to know you, and talk more about the positive impact we could have together.

Childhaven seeks a Family Resources Coordinator (FRC) to provide critical support and service coordination for children that have identified delays through the Early Support for Infants and Toddlers (ESIT) program. FRCs ally closely with caregivers to understand their strengths, hopes, and needs; help develop a child-focused treatment plan and ensure its implementation with home visits; and advocate for families’ well-being by connecting them to other community services as needed.

Located in our Creekmore location, this position will report to the Early Support for Infants and Toddlers (ESIT) Program Manager.


  • Assist families in identifying their children’s strengths and needs in order to develop their Individualized Family Service Plan (ISFP), and facilitate their scheduling, development, and review of the ISFP. Complete monthly check-in calls with families and maintain complete documentation of the child’s case records.
  • Partner with families to support their understanding of their rights, ESIT services, and any relevant procedural safeguards.
  • Work with referring agencies in the development and implementation of individual treatment plans for assigned cases, including ongoing communication of critical case events and 6-month reviews. Assume responsibility for communicating this information to the appropriate family/caregivers, DSHS, and other service providers and coordinate with Childhaven program staff for implementation.
  • Provide care and program planning, coordination, anticipatory guidance for complex community, resource development, inter-agency communication, quality management, and administration to support Medicaid programs.
  • Organize and participate in family events and parent meetings.
  • Provide support to other program staff as needed, including participating in case review, staff, administrative, and other team meetings.
  • Maintain relationships with social service agencies and family service providers in the community so that outside referrals can be made in a timely manner as needed.
  • Participate in ongoing, job-related professional development opportunities, in-service trainings, and continuing education (e.g., Child Abuse Awareness, HIPAA, antiracism, etc.).
  • Regularly assess own performance for improvement.
  • Perform all other duties assigned by supervisor and/or leadership to help ensure efficient and effective operations.


  • Bachelor’s degree in a field related to Social Services or Early Learning.
  • Minimum of 1 year of experience in working or volunteering in the field of social services or early intervention, preferably with home visitation, or equivalent life experience interacting with and supporting children and parents with identified delays.
  • Knowledge of early childhood development, with a demonstrated ability to foster relationships with parents, infants, and toddlers.
  • Knowledge of local and statewide family resources.
  • Knowledge of social justice and racial equity concerns that affect Washington State families and experience interacting with diverse populations.
  • Maintain current certifications including Pediatric/Adult CPR, First Aid/AED, and HIV/Bloodborne Pathogens.
  • Able to effectively communicate; has the skills and abilities to develop and maintain good public relations among clients, volunteers, other personnel, and the public.
  • Able to work effectively with diverse clients and agency staff; be aware of other needs and advocate for safety.
  • Warm and compassionate approach with the ability to establish rapport and provide emotional support to families.
  • Exceptional people and communication skills, both verbal and written.
  • Be in acceptance of a variety of lifestyles, behaviors, and cultural/spiritual differences.
  • Childhaven background check.
  • Must have reliable transportation, valid driver’s license, safe driving record, and automobile insurance. Must be able to drive and work from all Childhaven locations as needed.
  • Comply with all Childhaven policies and procedures.
  • Commit to the Vision, Values, and Mission of Childhaven.

We are dedicated to recruiting candidates who reflect the diversity and lived experiences of the communities we serve. Multilingual and multicultural candidates are encouraged to apply! In addition to position specific qualifications, preferable skills include:

  • Bilingual in English/Spanish highly desired.

Childhaven has committed to equitable compensation practices, including pre-determining what roles require and the qualities needed from the individual that will fill the role. To achieve this, Childhaven uses a grade and step approach to determine the compensation of each team member.

We strive to make Childhaven a great place to work by living our values: Teamwork, Equity, Excellence, Dedication, Respect, and Reflection. Here’s a bit of what we offer our staff:

  • We believe in a fully transparent hiring process.
  • We offer a comprehensive Benefits Package including Medical, Dental, and Vision insurance. Expanded benefits include a flexible spending account (FSA), healthcare reimbursement account, and 403(b) savings program. A full listing of benefits is available.
  • Opportunities to attend a wide variety of trainings on clinical and educational topics, advocacy, and more.
  • We’re dedicated to serving the full range of cultural diversity in our community, and to providing families with care that’s relevant to them. As a member of Childhaven staff, you’ll be encouraged to contribute to community engagement strategies and our antiracism council, which makes ongoing recommendations to ensure that our programs and protocols are doing their part to dismantle systemic racism.

Childhaven values organizational culture and professional development. Team members at Childhaven have the opportunity to develop skills and knowledge through the following:

  • Trainings
  • Project work groups
  • Clinical and/or reflective supervision
  • Community advocacy and engagement
  • Diversity, Inclusion, and Racial Equity Council (DIREC)


Please apply through our website. If you require an accommodation to participate in the application or selection process, please let us know.

This position will be open until filled; applicants are encouraged to apply. In addition to completing the application online, please attach a resume and cover letter when prompted.

Childhaven would like to get an accurate understanding of each applicant’s experience and interest.

Equal Opportunity Employer, including disabled and veterans.