Customer Experience Associate (Remote position – WEST COAST HOURS)

Are you a people person who thrives on making each day better for someone else? Do you dream of working with a company that values innovation and has a fantastic culture? Look no further! Join ClearVision Optical, recognized as a Best Company to Work For in NY eight times, and embark on an exciting journey as a part-time Customer Experience champion.

Why Choose ClearVision?

At ClearVision, we believe in fostering a fun and dynamic work environment where your creativity and passion can flourish. As a remote team member, you'll enjoy the flexibility to work from the comfort of your own space, while still being part of an engaged and supportive team. We're all about growth and development, providing countless learning opportunities to help you excel in your role and beyond.

Your Role:

As a Customer Experience Champion, you'll be the heart and soul of our customer interactions. You'll have the chance to engage with customers from all corners of the country, making connections over the phone, email, and online. Get ready to experience the thrill of delivering top-notch service in the wholesale fashion industry.

What We're Looking For:

We're seeking an outgoing, energetic, and friendly individual driven by a passion for customer service. Your enthusiasm and solution-oriented mindset will make all the difference in creating delightful experiences for our customers. If you're someone who loves building relationships and has an ear for listening, you'll fit right in!

Responsibilities That Make an Impact:

  • Become an expert in our products, styles, designs, and frame components, so you can share this knowledge with customers and enhance their experience.
  • Focus on each customer interaction, demonstrating tact, patience, and professionalism, no matter the situation.
  • Continuously seek out new ways to surprise and delight our customers, identifying their needs and providing valuable solutions.
  • Take ownership of the entire customer experience, from initial contact to follow-ups, ensuring a seamless journey for each customer.
  • Promote all ClearVision brands and PPE products through exciting contests and sales programs.

Must-Haves:

  • High school diploma required; an Associate’s or Bachelor’s degree is a plus.
  • 3+ years of customer service experience in retail, restaurants, call centers, or hospitality settings.
  • Track record of punctuality and reliability, even in a fast-paced environment.
  • Familiarity with Microsoft Word, Excel, and Outlook.
  • Tactful experience with up-selling and cross-selling products is a bonus.
  • Social media and chat experience preferred.

Your Skills:

  • You're a relationship-oriented team player, eager to join a winning squad.
  • Your communications are always diplomatic, personable, and professional.
  • Embracing change and stepping outside your comfort zone excites you.

Work-Life Harmony:

  • This is a remote part-time position, catering to the 2:15 pm - 7:15 pm EST / 11:15 am - 4:15 pm PST shift. Say goodbye to commuting and hello to work-life harmony!

Ready to Join the Fun?

If you're looking for an exciting opportunity that combines your passion for customer service with a supportive and growth-focused environment, then ClearVision is the perfect fit for you. Don't miss this chance to make a difference, one delightful interaction at a time!

Be part of our enthusiastic team. Apply now and become part of our CVO Family!

ClearVision Optical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

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