At SSRS, the work we do has an impact. We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more.

Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research.  We get excited about the inherent problem solving involved in survey-based research, and our process fosters transparency through collaboration.

Our Data Processing team is a dedicated team of technical professionals.  We are looking for a Senior Confirmit Programmer that is smart and committed to delivering quality deliverables to our internal and external clients.  A sense of humor, organizational skills, and a love of all things technical would be great, too.

This position is based in our Glen Mills, PA office, but remote work is a possibility for the right candidate.

Position Summary

Responsible for managing projects through the entire data collection cycle using the Confirmit platform, including consultation with Client Service Staff on survey design, survey scripting (programming), monitoring sample release and quota targets, and executing a project within study timelines and budget parameters. 

Key Responsibilities

Surveys

• Providing technical set-up and support for online and CATI research studies being managed by other DP staff members, supporting staff with training and guidance on Reportal/Studio, dashboards, and complex surveys designs within Confirmit, and initiating process improvement activities are also key requirements of this role.
• Manage project execution plans, budgets, and delivery schedules for all CATI, online, and mixed mode survey programming assignments
• Attend project kickoff meetings
• Provide consultation to project team on how best to set up survey questions in an online data collection environment
• Program and test scripts
• Monitor sample, quotas and field status; alert Client Service Team and Ops Management when variances occur
• Troubleshoot problems with other operations departments
• Provide training and coaching to Confirmit programming team, when needed
• Follow standard operating procedures to ensure compliance with SSRS “Best Practices”

Reporting, Dashboards, Panel

• Partner with Client Service Teams to develop Reportal/Studio dashboard for selected projects

Competencies

• Well-developed analytical, problem solving, and design skills
• Orientation to process and detail
• Excellent communication skills, both verbal and written
• Ability to work autonomously and in a team environment
• Ability to multi-task and prioritize to meet deadlines in a fast paced, dynamic environment
• Advanced working knowledge of Confirmit data collection software platform
• Ability to communicate with external vendors

Experience and Educational Background

• College degree preferred
• 3+ years of working experience in the marketing research industry in a technical capacity with a highly successful track record