Company Overview: Coastline Equipment is a John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada, and Idaho. We are a trusted partner for construction, forestry, and road building sectors, delivering high-quality equipment solutions and unmatched customer support. Coastline Equipment is dedicated to fostering an environment of safety, innovation, and expertise, empowering our team to support our clients' success.

Position Overview: We are seeking an experienced Shop Service Technician to join our Long Beach, California location. The Shop Service Technician is essential in delivering timely and effective repairs and maintenance for John Deere and CWP equipment, ensuring our clients experience minimal downtime and operational reliability. This role involves conducting in-depth diagnostics, performing repairs, and supporting clients by addressing their equipment concerns. As a critical member of our service team, the Technician upholds Coastline’s commitment to quality and customer service.

Job Responsibilities:

• Complex Diagnostics and Repair: Conduct advanced on-site diagnostics and execute complex repairs on John Deere construction and CWP equipment.
• Training and Development: Participate in required Service EDUCATE Training programs, staying current on service techniques and product knowledge.
• Customer Support and Documentation: Review and discuss maintenance, repair, or service concerns with clients, documenting all work on the work order.
• Sales Support: May promote and sell dealer service programs directly to customers, enhancing our clients' long-term equipment performance.
• Inventory and Equipment Management: Partner with the Parts Department to implement effective stocking processes for seasonal parts, maintaining service vehicle, trailer, and equipment condition.
• Knowledge Maintenance: Stay updated on John Deere and competitive products to provide the highest quality service.
• Safety and Reporting: Adhere to all safety regulations, completing all necessary reports and documentation for each service task.
• Accountability: Ensure accurate tracking of all time and materials used in work assignments, maintaining transparency and accountability.

Please note that this description is not exhaustive and additional duties may be assigned as needed by management.

Required Qualifications:

• Minimum of 4 years of experience in service repair, specializing in construction or CWP equipment.
• Excellent interpersonal and customer service skills, with a professional demeanor.
• Expertise in mechanical, electrical, and hydraulic systems for heavy equipment.
• Proficient in using Service Advisor and basic computer applications.
• Ability to lift 75 lbs. repeatedly and operate diagnostic vehicles and equipment.
• High School Diploma or equivalent; an Associate’s degree is preferred.
• Valid driver’s license; CDL (Commercial Driver’s License) preferred.
• Advanced or Master Service Technician certification preferred.
• Forklift license preferred.

Relationships and Roles:

• Uphold Coastline Equipment’s Core Values, demonstrating integrity, commitment, and teamwork.
• Lead by example in personal character, organization, and operational excellence.
• Consistently maintain a professional appearance and collaborate effectively with customers, team members, and managers.

Minimum Qualifications:

• High school diploma or GED.
• Proficiency in MS Office applications.
• Authorized to work in the United States.

Other Requirements:

• Must be able to pass a pre-employment drug test.
• Must be at least 18 years old due to safety regulations.

Physical Demands: The physical demands for this position include the ability to talk, hear, sit, stand, walk, and handle objects frequently. Specific requirements involve lifting up to 75 pounds and utilizing both close and distant vision, depth perception, and the ability to adjust focus and distinguish colors. Reasonable accommodations may be made for individuals with disabilities.

Benefits: (Benefits are available after 90 days of employment, per company policy)

• Health, dental, and vision insurance
• Paid Time Off (PTO) and paid holidays
• Compensation based on experience (DOE)

Equal Employment Opportunity (EEO): Coastline Equipment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or genetic information. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including hiring, promotion, termination, compensation, and training. Reasonable accommodations are available for individuals with disabilities.