DHA HOUSING SOLUTIONS FOR NORTH TEXAS

JOB VACANCY

OCTOBER 13, 2023

 

JOB TITLE:                 BUSINESS PROCESS ANALYST/TRAINER
SALARY RANGE:       $62,000 - $80,000

LOCATION:                 STRATEGIC DEVELOPMENT & TRAINING

 

Summary:  Under general supervision of VP of Strategic Development & Training, develops and maintains DHA operational workflows to assure compliance with Federal and State statue/regulations and DHA policies and procedures, as well as training and improvement of DHA systems (e.g. CRM, Bob.AI, program management software, etc).

 

Essential Job Functions:  The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  • Provides administration and training to the agency staff for proper utilization of the Voyager software and related programs and operations; monitors the operations to assure the programming provides accurate and accessible data and achieves tactical goals and outcomes.
  • Prepare documentation and develop recommendations.
  • Design and implement tech-based programs to automate routine processes.
  • Learn and process necessary functions in various software platforms used by Agency including CRMs
  • Analyzes and resolves performance problems involving application software packages, not limited to operating systems and associated firmwares.
  • Provides instruction or on-the-job training on basic structures of organization and any related technology updates.
  • Assist in writing routine checklists, procedures for program operations.
  • Supports the relationship between DHA and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and DHA staff.
  • Demonstrates effective customer service, communication, cooperativeness, adaptability, and dependability skills.
  • Actively supports and promotes a demonstrated understanding of agency standards and expectations.
  • Performs other related duties as assigned.

Knowledge and Skills:

  • Knowledge of DHA organization, operations, policies and procedures.
  • Knowledge in workflow analysis and internal control procedures and standards.
  • Knowledge of computer hardware and software use, installation, and configuration.
  • Knowledge of techniques for setting up and testing PC operating and data communication systems.
  • Knowledge of security systems procedures and access controls.
  • Knowledge of telecommunication equipment and peripheral devices.
  • Skill in effective customer-oriented service techniques.
  • Skill in collaborating with cross-functional teams.
  • Skills in providing technical guidance and training to DHA team members.
  • Skill in installing, configuring and testing system and application level software and upgrades.
  • Skill in analyzing hardware and software related malfunctions and determining effective solutions.
  • Skill in analyzing hardware and software related malfunctions and determining effective solutions.
  • Skill in operating and maintaining computer and communication systems, and related peripheral equipment and devices.
  • Skill in effective and efficient, communication, both verbal and written.
  • Skill in interacting with people of different social, economic, and ethnic backgrounds. Knowledge in applying the methods, materials, procedures, and techniques used to perform general building maintenance work.
  • Skill and experience in the use of various hand tools, work aids and equipment necessary to complete the work.
  • Knowledge to conform to common work practices, policies, procedures, etc.
  • Ability to follow safety policies, procedures, practices and regulations;
  • Ability to organize and plan the sequence of tasks necessary to complete job assignments;
  • Ability to identify and evaluate cleaning, supply and equipment needs and solve work related problems.
  • Ability to read and understand MSDS and other related written material.
  • Knowledge of DHA policies and procedures.
  • Skill in following oral and written instruction.
  • Skill in effective communication, both verbal and written.
  • Skill in interacting with people of different social, economic, and ethnic backgrounds.

 

Physical Demands:

Must be able to lift/carry up to 50 pounds.

 

MINIMUM QUALIFICATIONS:

Degree in Information Technology or Business or a related field, and two (2) years of process analysis and improvement; OR an equivalent combination of education and experience.

 

DEADLINE TO APPLY: Open Until Filled

 

Explanation of Hiring Process

Thank you for your interest in job opportunities with the Dallas Housing Authority.  All applications for open posted positions must be submitted via on-line at www.dhantx.com. No on-line applications will be accepted after the noted closing date on the announcement. We encourage you to visit our website often to view and apply for vacant positions with the agency.

 

DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

Applicants are considered for all positions, and all employees are treated during employment without regard to race, color, national origin, religion, sex, disability, sexual preference, gender identity, genetic information, veteran status, familial status or age.

We perform drug and alcohol testing and criminal background checks on all individuals offered a position at Dallas Housing Authority.


All offers of employment are conditional upon verification of information obtained as the result of DHA's investigation and testing.

Any misstatement or omission of a fact relevant to original appointment or nature of work assignment will result in dismissal later.

Answer every question.

 

Applicant Notice:
Only one (1) position can be applied for on an application.

All sections of the application must be completed. Incomplete applications will not be processed. Any request for information on the application that does not apply, the applicant should write “N/A” in that field.

A Resume will not be substituted for completing the Employment History section on the application.
A P.O. Box address will not be accepted for the address. The Application will not be processed without a physical street address.

 

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