At SSRS, the work we do has an impact. We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more.

We are currently seeking a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software.  As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

The role will be hybrid, requiring on-site presence in our Glen Mills, PA headquarters on Tuesdays and Wednesdays. However, more in office days may be necessary based on business needs.

Help Desk Job Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance or training over the phone, email, and ticketing system.
  • Provide technical support to users by identifying, troubleshooting, and resolving problems.
  • Set up and maintain all hardware and software for all users.
  • Set up and maintain all user accounts including AD, Email, and others.
  • Onboard & offboard users as necessary.
  • Collaborate with other IT members to complete projects and priorities as necessary.
  • Improve Help Desk efficiency by writing and maintaining documentation & KBAs.
  • Document resolution of issues via the helpdesk ticketing system.
  • Provide other team members and managers with information regarding reoccurring problems and any opportunities for improvement.

Help Desk Qualifications / Skills:

  • Problem solving
  • LAN knowledge
  • PC proficiency
  • Ability to clearly communicate in non-technical language to end users
  • Strong communication skills
  • Customer service
  • Quality focus
  • Organization

Education, Experience, and Licensing Requirements:

  • High school diploma, GED, or equivalent
  • Prior information technology or systems administration experience preferred.
  • Prior knowledge of Microsoft 365 Administration preferred.

 

Equal Opportunity Employer, including disabled and veterans.
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