DHA, Housing Solutions for North Texas

Resident Services Coordinator I

 

Salary: $31,200 - $45,716

 

Join the team dedicated to providing affordable housing solutions across North Texas.

 

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the resident services coordinator I, you play an important role in helping us fulfill this mission by creating opportunities for residents to achieve self-sufficiency and economic independence.

 

Enjoy these benefits when you join the DHA team!

Icon showing flexible work schedule

Flex Work: 4.5 or 4-Day Work Week

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Paid Time Off + 12 Paid Holidays

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Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan

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Tuition Reimbursement

Icon representing the employee assistance benefit

Employee Assistance Program: Financial, Legal, Mental Health and Counseling

Icon representing medical plans

Medical, Dental and Vision Plans

Icon showing Section 125 cafeteria plan

Section 125 Pre-Tax Cafeteria Plan

Icon showing HSA and FSA account benefit

Health Savings and Flexible Spending Accounts

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Term Life Insurance: Short- and Long-term Disability Plans

 

 

Key Responsibilities 

  • Establish relationships with residents and gather input about desired activities.
  • Explain nature of DHA programs, procedures and services to residents.
  • Conduct, monitor and coordinate activities in conjunction with the resident council that create a sense of community and serve residents’ needs.
  • Create monthly activity calendars and newsletters to promote activities.
  • Facilitate monthly resident meetings, crime watch meetings and service provider meetings.
  • Establish working relationships with social service and other community-based agencies to provide resources to the residents.
  • Promote the awareness of these programs and services.
  • Maintain files of the programs/services offered, including contact information for the agencies.
  • Track referrals made to the various agencies.
  • Perform assessments to determine the needs of residents for self-sufficiency and economic independence.
  • Based on assessments, refer residents to appropriate community resources.
  • Track and monitor community service activity for those residents that are required to perform community service.
  • Work closely with the property managers to ensure that the proper services and programs are present on the property.
  • Accompany the manager(s) on annual housekeeping inspections and conduct a housekeeping course for referred residents.
  • Perform minor property management functions as needed.
  • Report unsafe conditions and/or any type of abuse/neglect to the appropriate staff, social service agency, and/or law enforcement.

 

Knowledge and Skills for Success

A successful resident services coordinator has…

  • Understanding of DHA organization, operations, policies and procedures.
  • Knowledge of community programs and services.
  • Skill in assessing individual needs.
  • Knowledge of crisis intervention strategies and ability to react calmly and effectively in emergency situations.
  • Ability to use good judgment and to maintain confidentiality of information.
  • Skill in establishing relationships with community service providers.
  • Knowledge of the principles of records management.
  • Excellent verbal and written communication skills.
  • The ability to interact effectively with diverse groups of people.

Qualifications

  • Bachelor’s degree in Behavior Science, Social Services or a related field
  • Two (2) years of community resources experience
  • Or an equivalent combination of education and experience

 

How to Apply

Applications must be submitted online by using the Apply button at the top of this page.

Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you. 

If you are interested in more than one open position at DHA, you must submit an application for each role.

The employment history section of the application must be completed. We cannot accept a resume as a substitute. 

 

DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

Applicants are considered for all positions, and all employees are treated during employment without regard to race, color, national origin, religion, sex, disability, sexual preference, gender identity, genetic information, veteran status, familial status or age.

We perform drug and alcohol testing and criminal background checks on all individuals offered a position at Dallas Housing Authority.


All offers of employment are conditional upon verification of information obtained as the result of DHA's investigation and testing.

Any misstatement or omission of a fact relevant to original appointment or nature of work assignment will result in dismissal later.

Answer every question.

 

Applicant Notice:
Only one (1) position can be applied for on an application.

All sections of the application must be completed. Incomplete applications will not be processed. Any request for information on the application that does not apply, the applicant should write “N/A” in that field.

A Resume will not be substituted for completing the Employment History section on the application.
A P.O. Box address will not be accepted for the address. The Application will not be processed without a physical street address.

 

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