The Lead Care Coordinator oversees Supportive Services’ scattered site Permanent Supportive Housing program in the community, focusing on case management and to assist individuals with obtaining and maintaining housing successfully within the community. Embodying the performance standards as outlined below, the Lead Care Coordinator is responsible for team implementation and oversight of landlord relationships, lease programs, creation of a home-share program; provision of case management for those clients referred from the Office of Aging and Adult Services, finding, and retaining housing, plus identifying sources for housing funding, housing-based education, credit counseling and linkage to appropriate related community resources. The ideal candidate is collaborative, organized, critical thinker. Who can manage priorities and demonstrates leadership to a professional team of providers.



  1. Ensure development, implement, monitor, evaluate and modify a person-centered housing support plan to ensure consumers are receiving services as described in contract
  2. Ensure compliance with the weekly performance standards, billing 100 units/25 hours per week
  3. Supervise accurate recordkeeping including but is not limited to intake; service planning; service delivery including advocating for clients with property owners/managers as necessary and providing resource information; and case closure.
  4. Supervise and prepares and completes accurate, timely reports and documentation for billing of services as required by Volunteers of America Southeast Louisiana, Inc. and regulatory agencies/funding sources.
  5. Keep Clinical Managers staff apprised of gaps in services availability, legal obligations/court-mandated cases regarding the consumer and assist in efforts to provide needed services.
  6. Perform home visits and off-site Community Psychiatric Support Treatment, providing transportation to consumers as appropriate.
  7. Provide ongoing monitoring of client’s needs, counseling, clinical psycho-education services,
  8. Ensure clients receive strength-based assessment and make referrals to community-based services.
  9. Ensure tenants in accessing and maintaining entitlements/benefits and meeting obligations of tenancy.
  10. Assist clinical managers, Care coordinators and tenants in problem-solving and conflict resolution
  11. Provide crisis response and intervention
  12. Collaborate with other community service providers working with each tenant.
  13. Ensures eligibility of services prior to performing services
  14. Maintain assigned up-to-date client files and program records
  15. Participate in training required by accreditation standards, plus performance and quality improvement efforts.
  16. Adherence to Performance, CARF and Quality Standards
  17. Performs related duties as assigned.



  • Conducts weekly case conferences with peer support for supervision and consultation; reviews psychiatric case records and selects cases for discussion; supervises peer support in understanding social, emotional, and economic causes of problem behavior and mental or emotional disorders.
  • Communicates performance expectations to peer support providing specific and measurable ongoing feedback to peer support
  • Identify strengths to build on the peer support individual performance for the future.



  • Serves as primary representative of the Agency with respect to third party vendors providing training-related products and services
  • Utilizes the Relias Management System to maintain compliance of all required training courses



This position requires the incumbent to have completed education at the master’s degree level in social service field and has done at least one-year post experience working with individuals who are of the eligible population in a community setting. Must be able to provide CPST services. Have the desire to work with a diverse population, demonstrate respect for individuals and demonstrate ability to work in a team environment; requires a demonstrated willingness to be responsive to the needs of the target population. The position requires excellent verbal and written communication skills and the ability to function as part of the team.   The person should be capable of generating documents and spreadsheets using computer software including Microsoft Word and Excel. Must possess polished and diplomatic customer relation skills verbally, in person, through telephone communications, and in writing.



  • Licensed Mental Health Professionals (LMHP)
  • Licensed Master Social Worker (LMSW)
  • Provisionally Licensed Professional Counselor (PLPC)
  • Provisionally Licensed Marriage and Family Therapist (PLMFT)
  • Certified Social Worker (CSW)
  • Psychology intern from an American Psychological Association approved internship program.




This employee’s work is performed at various locations where services are provided to consumers. Incumbent must be able to handle the demands of extensive driving throughout the metro service area.

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer, including disabled and veterans.