JOB SUMMARY

The VTHP case manager responsibility are to provide case management services to individuals who reside in the Transitional Housing Program for homeless veterans. The Case Manager will perform in a manner that successfully helps veterans maintain residential stability, increase skill level/income, and achieve great self-determination.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.    Provide quality assistance and residential counseling to consumers as assigned.
2.    Maintain clear and chronological records on services requested and provided to residence.
3.    Identify services available to residents.
4.    Maintain, monitor and audit files monthly.
5.    Develop and maintain positive public relations with organizations that provide outreach services to target population.
6.    Complete intake forms for residential placements and other monthly reports in a timely manner.
7.    Establish individual service plans and ensure quality outcomes are achieved.
8.    Attend required meeting and agency trainings. 
9.    Conduct monthly unannounced room inspection and document the inspection results.
10.    Effectively utilize services point database system.
11.    Assist with random drug testing as needed.
12.    Transport Clients as necessary.
13.    Performs other duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)
•    Establish a follow up plan to keep track of veteran maintaining permanent housing (90, 180, 270 days).
•    Participates in the annual Homeless Stand Down at the local Veterans Admiration Building.

SUPERVISORY DUTIES:

•    None

KEY CONTACTS

Maintains critical relationships with the following:
•    Veterans Affairs

KNOWLEDGE, SKILLS AND ABILITIES:

This position requires knowledge, skills and abilities equivalent to:
•    Bachelor's degree from four-year college or university specializing in human resource management, human resource development, adult education or other job-related discipline.
•    1 to 3 years progressively responsible and related experience (or equivalent combination of higher education and experience), successful case management experience working with veterans, people in recovery and/or homeless individuals.
•    A working knowledge of the local social services system or the proven ability to quickly develop such knowledge.
•    The ability to identify, assesses, select, develop and maintain community services referral partnerships that assist residents in achieving their life opportunities objectives.
•    Excellent interpersonal, verbal, and written communication skills.
•    Demonstrated experience in successfully working with diverse populations.
•    Competent computer and technology skills.
•    The ability to establish, maintain, track, measure and report to stakeholders the program’s objective and their efficacy in assisting residents to achieve their life opportunities objective.
•    Must have excellent verbal and written communication skills.

WORKING CONDITIONS

Normal office environment

This position may require incumbent to engage in overnight travel, as well as, local travel appropriate to the performance of duties and responsibilities. As such, incumbent must have: 
•    Current driver’s license issued by state of residence
•    Current Vehicle Inspection decal
•    Current vehicle insurance
•    Current vehicle registration in state of residence
•    Satisfactory Motor Vehicle Report

PHYSICAL REQUIREMENTS

Work is primarily performed in a normal office environment while seated at a desk operating a personal computer keyboard, calculator, phone and other office equipment.