John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada and Idaho is looking for a Service Writer/Administrator for our North Las Vegas, NV location. 

Purpose: 

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.  

Job Responsibilities: 

• Answer phone calls in the service department and waits on customers at the service counter
• Assist in scheduling work, answering questions and advising on repairs within established guidelines
• Communicate with customers on additional repairs needed and obtains approval
• Start repair orders, enter tech notes and parts on orders, review for accuracy and obtain service manager approval before finalizing
• Process warranty claims including computation of charges and filing with the correct manufacturing company in a timely, accurate manner; follow up to be certain that claims are paid
• Assist service manager in coordinating special promotions, clinics and other departmental events
• Generate reports and completes other paperwork as requested
• Review technician time postings for accuracy and assists time reporting
• Assist customers with picking up, dropping off, loading and unloading equipment
• Coordinate transportation for equipment coming and going between the dealership and customer sites 
• Work with delivery drivers and third party vendors to assure timely pickup & delivery
• Assist the service manager in assuring that the shop is in compliance with governmental regulations, safety guidelines, company policies, and up-to-date on manuals and other resources.

This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary. 

EDUCATION and/or EXPERIENCE 
Preferred two-year college degree (AA or AS – Bachelor’s degree preferred) and two years of related industry experience or equivalent combination of education and experience. 

Required Qualifications: 

• Basic knowledge of accounting practices 
• Ability to use standard desktop load applications such as Microsoft Office and internet functions 
• Knowledge of office procedures 
• General understanding of mechanical/technical terms  

Relationships and Roles: 

• Promotes and always embraces company Core Values. 
• Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company’s Safety Program. 
• Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner always. 

Other Requirements: 

• Must be able to pass pre-employment drug test. 
• Authorized to work in US. 

Physical Demands: 

• Prolonged periods sitting at a desk and working on a phone and computer. 
• Must be able to lift 15 pounds.  

Benefits: 

• Health, dental, vision,  
• Paid Time off 
• Paid Holidays 

Salary: $18.00-22.00 per hour

EEOC STATEMENT: 

Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.