Mail Room Quality Assurance Associate (Lead)

At SSRS, the work we do has an impact. We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more.

Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research.  We get excited about the inherent problem solving involved in survey-based research, and our process fosters transparency through collaboration.

Under the leadership of the Mailroom Supervisor, the Mailroom Quality Assurance Associate is responsible for effective implementation of SSRS’ policies, procedures, and activities in the mailroom operation. Both full time and part time options are available, Monday-Friday, 9-5.

Key Responsibilities:

• Sort and process incoming mail.
• Remove mail contents from envelopes.
• Count and organize mailing contents.
• Review scanned data images for accuracy.
• Entering data from scanned images.
• Review employees’ work, create quality coaching documents and conduct one on one training sessions.
• Operate mailroom equipment.
• Reconcile tasks at close of shift.
• Pick up/Drop off mail at local post office.
• Verify accounting paperwork.

Position Requirements:

• 1+ Years experience of leadership experience.
• Highschool Diploma or equivalent
• Reliable transportation and valid driver license.
• Availability to work 35 hours per week.
• Strong Typing, Computing and Data entry skills.
• Type 50 wpm or better.
• Lift and carry as heavy as 40 pounds.
• Ability to sit or stand for extended periods.
• Use repeated hand, finger, and wrist motions.

Our goal is to promote diversity, creativity, and flexibility across our teams while strengthening problem-solving abilities and collaboration.  

Ready to be part of something bigger?  Apply today to join the team that is redefining research to impact positive change.