The Dispatch & Scheduling Coordinator will support our Trades Division, including our Plumbing, HVAC, and Electrical departments. The Dispatch & Scheduling Coordinator will be responsible for many duties including but not limited to dispatching and scheduling for the Trades Division.

Responsibilities:

• Maintain mobile service dispatch.
• Maintain Trades service schedule.
  • Pull keys for Trades team.
  • Contact customers for scheduling.
  • Maintain communication and follow ups with customers.
• Enter all work orders for the Trades Division.
• Maintain Trades construction jobs schedule on Builder Trend.
• Document imagining for all Trades.
• Update notes for dispatch query for all Trades.
• Order parts as needed.
• Timecard maintenance for all Trades.
• Type proposals and manage proposals billing schedule.
• Permitting for all Trades.
• Schedule inspections for all Trades.
• Upload and maintain budgets for Trades in Foundation.
• Work with the Billing Administrative Assistant to review invoice needs weekly.

Requirements:

• Dispatch experience is strongly preferred.
• Excellent customer service skills.
• Flexible and adaptable to a high paced work environment.
• Excellent time management skills.
• Ability to trouble-shoot quickly and effectively.
• Ability to maintain professional conduct under pressure.
• Superior organizational skills.
• Basic to thorough knowledge of office electronics – printers, copier, fax, scanner, etc.
• Ability to prioritize when given multiple tasks.
• Desire to learn outside of current skillset.
• Must be knowledgeable in many aspects of technology.
• Resourceful, creative, and intuitive.
• Must have excellent typing skills.
• Must be proficient in Microsoft Word, Excel, and Outlook.

Physical Requirements:

• This is largely a sitting role; however, some standing and movement is required. This includes the ability to lift files, open filing cabinets and bend or stand, as necessary.