The Dispatch & Scheduling Coordinator will support our Trades Division, including our Plumbing, HVAC, and Electrical departments. The Dispatch & Scheduling Coordinator will be responsible for many duties including but not limited to dispatching and scheduling for the Trades Division.
Responsibilities:
- Maintain mobile service dispatch.
- Maintain Trades service schedule.
- Pull keys for Trades team.
- Contact customers for scheduling.
- Maintain communication and follow ups with customers.
- Enter all work orders for the Trades Division.
- Maintain Trades construction jobs schedule on Builder Trend.
- Document imagining for all Trades.
- Update notes for dispatch query for all Trades.
- Order parts as needed.
- Timecard maintenance for all Trades.
- Type proposals and manage proposals billing schedule.
- Permitting for all Trades.
- Schedule inspections for all Trades.
- Upload and maintain budgets for Trades in Foundation.
- Work with the Billing Administrative Assistant to review invoice needs weekly.
Requirements:
- Dispatch experience is strongly preferred.
- Excellent customer service skills.
- Flexible and adaptable to a high paced work environment.
- Excellent time management skills.
- Ability to trouble-shoot quickly and effectively.
- Ability to maintain professional conduct under pressure.
- Superior organizational skills.
- Basic to thorough knowledge of office electronics – printers, copier, fax, scanner, etc.
- Ability to prioritize when given multiple tasks.
- Desire to learn outside of current skillset.
- Must be knowledgeable in many aspects of technology.
- Resourceful, creative, and intuitive.
- Must have excellent typing skills.
- Must be proficient in Microsoft Word, Excel, and Outlook.
Physical Requirements:
- This is largely a sitting role; however, some standing and movement is required. This includes the ability to lift files, open filing cabinets and bend or stand, as necessary.