The IT Support Specialist provides technical support for all equipment, software, and services and assists employees by phone, email, chat, local on-site visits, or remote access. This position assists network, systems, and security administrators to maintain the security and usability of hardware, software, and services

Responsibilities:

• Provide support for company-provided computer and mobile equipment, accessories, software, and services.
• Provide coverage for incoming support requests after normal working hours as scheduled.
• Provide basic user training for new installations of hardware, software, and services.
• Resolve all tickets assigned based on IT procedures and policies and within established SLAs.
• Document and track all support tasks along with details of all work completed in the ticket system.
• Setup computer equipment and install software based on defined procedures.
• Assist the Systems, Network, or Security Administrators with any projects requiring additional resources to deploy company-wide software / settings or to deal with company-wide system or security issues.
• Enforce company-wide IT policies when working on any computer or network equipment.
• Local travel for IT related tasks such as shipping and device repair.
• Continuous learning of the following:
  • Microsoft Windows and Office 365
  • iPadOS
• Perform other duties as assigned.

Qualifications:

• High school diploma or higher.
• Experience using the current versions of the Windows client-based operating systems.
• Experience using the current version of Microsoft Office 365 (Word, Excel, Outlook) and Outlook Web Access.
• Understanding of the use of the internet, search engines, and artificial intelligence platforms for research.
• Phone and in-person support experience is preferred.
• Background in the Construction industry is preferred

Work Environment:

While performing the duties of this job, the employee is regularly required to sit; use hands and finger, grasp, reach with hands and arms, see, speak, and hear. Frequently stand and walk. Occasionally required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds. Some work is performed in an office environment, while other work may be performed at constructions job sites.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits:

• Competitive salary based on experience and qualifications.
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Holiday Pay
• 401k Plan with Company Match
• and much more

For additional company information, please visit us at www.morgan-corp.com

Morgan Corp. has been a leader in commercial and industrial site development since 1945. Our expertise includes a multitude of services – site preparation, landfills, underground utilities, soil stabilization, roller compacted concrete, and water resources. Our Industrial Division acts as a heavy industrial general contractor capable of self-performing structural concrete, structural steel, equipment installation, piping, and electrical scopes.

With offices in Spartanburg, Charlotte, Savannah, and Raleigh, we serve the entire Southeast region. Our company delivers quality projects by focusing on safety, people, and relationships. The construction field requires a lot of attention to detail and patience to ensure our own, and one another’s, safety. Let our competitively low incident rate, low EMR, and extensive work hours without a lost-time injury speak for how dedicated we are to our employees’ safety. Our culture of integrity, respect and collaboration promotes teamwork and a sense of purpose. Through innovation and discipline, we apply our knowledge and experience to maximize value.