John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada and Idaho is looking for a Service Writer/Administrator for our Santa Maria, California location. 

Purpose: 

Manages the flow of work through the service dept. from customer interactions through repair completion and invoicing. Works with Service Manager to maintain a high labor performance through increasing service labor sales and technician productivity.  

Job Responsibilities: 

• Support product support sales operations for the organization through collecting, analyzing, and interpreting equipment data. Data sources will be provided. 
• Turn analyzed data into focused Product Support campaigns and sales leads to improve customer satisfaction and increase parts and service sales revenue and market share. 
• Service Support Analyst will maintain a comprehensive knowledge of dealership products, services, policies, and procedures, and be knowledgeable of equipment technology, departmental systems/databases. 
• Work with Coastline Marketing Department to provide best-in-class marketing for campaigns. 
• Provides ongoing reporting of marketing campaign results. 
• Gain understanding of business needs for each region and department and provide necessary analysis to increase Product Support revenues. 
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up. 
• Assist in the maintenance of customer information, machine population files and sales leads. 
• Support organization in the benefits of clean, detailed data to improve Product Support. 
• Identifies competitors and provides analysis on these competitors. 
• Provides management with reporting on all parts and service opportunities. 
• Establish efficient, consistent processes by leveraging best demonstrated practices. 
• Facilitate the communication of Product Support Sales information to employees. 
• Create and present information in front of an audience. 
• Acts as a liaison between John Deere and dealership for parts and service opportunities. 
• Submit weekly updates as to the status of current projects / efforts. 

This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary. 

 
EDUCATION and/or EXPERIENCE 
Preferred two-year college degree (AA or AS – Bachelor’s degree preferred) and two years of related industry experience or equivalent combination of education and experience. 

Required Qualifications: 

• Basic knowledge of accounting practices 
• Ability to use standard desktop load applications such as Microsoft Office and internet functions 
• Knowledge of office procedures 
• General understanding of mechanical/technical terms  

Relationships and Roles: 

• Promotes and always embraces company Core Values. 
• Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company’s Safety Program. 
• Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner always. 

Other Requirements: 

• Must be able to pass pre-employment drug test. 
• Authorized to work in US. 

Physical Demands: 

• Prolonged periods sitting at a desk and working on a phone and computer. 
• Must be able to lift 15 pounds.  

Benefits: 

• Health, dental, vision,  
• Paid Time off 
• Paid Holidays 

Salary: $25-$29.00 per hour

EEOC STATEMENT: 

Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.