Who Are We?

 We build products and relationships that last a lifetime! No really, that’s what we do. We are a successful family business with a long-term record of steady growth, and we are determined to accelerate our trajectory. Our diverse team members who speak 23 languages are passionate about their company and their co-workers. Check out our website at www.strong-hold.com.

 We Are Not:

• Fancy – as manufacturers we believe practical, clean facilities are required to make quality products and retain the best team.
• Transactional - we have long-term relationships with our team members and most valuable customers.
• Satisfied - we celebrate achievement, then set our sights on new goals.

What we’re looking for:

We seek an experienced account manager with both great customer relationship management and analytical skills, to grow our largest, most sophisticated accounts.   

Job Responsibilities:

Business Relationships:

• Own, develop, and expand relationships with Strong Hold’s top seven National Distributors.
• Ensure contract terms are favorable for meeting revenue and profit goals.

Pricing and Negotiation:

• Negotiate new pricing and terms annually with all national distributors.
• Negotiate mid-year or off-cycle price changes as needed to address material cost increases.

Product Placement and Development:

• Drive the placement of new products with national distributors.
• Collaborate with Product Development to ensure competitive pricing and correct catalog positioning.

Product Monitoring and Catalog Management:

• Continuously monitor and update product offerings, lead times, and attributes in catalogs and on websites.
• Manage internal processes and requirements for catalog line reviews.

Competitor Monitoring:

• Monitor competitor activities and provide actionable insights and recommendations.

Supplier Scorecards:

• Own supplier scorecards; develop action plans with internal and external partners around shortfalls.

Adherence to MAP Policy:

• Ensure national distributors adhere to the Minimum Advertised Pricing policy.

Relationship Development:

• Develop and expand relationships with additional national distributors and strategic channel partners.

CRM Management:

• Champion the use of CRM to improve quote conversion and overall customer experience.

Team Leadership:

• Lead and grow a small team of account management specialists.

Reporting and Sales Forecasting:

• Report weekly and monthly on key leading and lagging indicators such as calls, leads, quotes, orders, and invoiced sales.
• Understand performance trends and create sales forecasts based on data and customer input.

Job Requirements:

Experience:

• Minimum of 10 years’ experience in sales or account management, preferably with an industrial product sold through distribution.

Education:

• Bachelor’s degree in business administration or a related field.

Technical Skills:

• Proficiency in Microsoft Office Suite.
• Preferably experienced with MS Dynamics CRM.

Travel:

• Ability and willingness to travel to visit customers and attend trade shows.