We want U to be part of our team!

Join a Community That Cares – Grow Your Career at The Union Bank Company!

 Benefits offered:

• Medical, Dental, Vision Insurance
• Employee Stock Ownership Plan (w/ company match)
• Paid Time Off (in addition to 10 paid holidays, 1 floating holiday, & birthday)
• Tuition Reimbursement
• And more!

We are currently searching for a Communication Center Representative to work onsite at our Operations Center in Columbus Grove, OH!

Under the direction of the Client Service Experience Manager, the Communication Center Representative provides experience to bank customers of all subsidiaries in an efficient and professional manner.  This includes but is not limited to referral of products via the telephone or email, researching and resolving customer requests and answering customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc.  Additionally, this person performs quality control functions, reporting and performance tracking.

Primary Responsibilities:

• Receives and fields incoming customer service calls from customers.
• Researches and resolves customer inquiries.
• Possess knowledge of different deposit and loan procedures, different overdraft philosophies, different titling issues, and different ATM/debit card procedures of multiple banks. Possess knowledge of all the bank’s online products including any new technology.  Also should have knowledge of varying rates, fees, regulatory information and fund availability and varying state laws, personnel and geographic areas.
• Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank.
• Accepts inbound and may make outbound calls to develop client relationships and to sell credit and deposit services. Provides follow-up to ensure sales and customer satisfaction.
• Performs quality control functions, various reporting and tracking of performance.
• Cross-sells financial institution products and services, as required.
• Responsible for customer service functions related to the bank’s online presence including, but not limited to:
  • Online Banking – Business and Personal - respond to customer questions, monitor functions.
  • Mobile Banking and Zelle – respond to customer questions, monitor functions.
  • ACH Manager – perform setup of product upon proper documentation and approval, monitor functions.
  • Online Bill Pay – Business and Personal – perform setup of Business, respond to customer questions on both products, monitor functions.
  • Email and Secure Email – respond to customer emails promptly, accurately and professionally.
  • Mobile Deposit – review checks and monitor for possible fraud.
  • Guardian Analytics – review selected items for fraud.
  • Chat – respond to customer questions and requests for assistance.
  • Online Account Opening – responsible for opening of accounts requested through the online channels for both new customers and existing customers.
  • Wire Manager – perform setup of product upon proper documentation and approval, monitor functions.

Operations:  

• Keep abreast of changes in products, policies and procedures, and attend training as needed.

Customer Service:

• Assists customers with resolution of account problems and issues.
• Provides customer information and support for Internet banking / Web Bill Pay and other online products.
• Follows up with customer e-mails.

Special requirements for the position:

• High school degree and 1 year experience in related position in a financial institution OR at least 1 year of customer service experience, preferred.
• Must have the capacity to work under stress, have the ability to multi-task and handle difficult situations in a professional and respectful manner.

 **It is encouraged that all applicants attach a resume when applying.

 The Union Bank Company is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities which includes reasonable accommodation of otherwise qualified disabled applicants and employees.  Please see Human Resources should you have any questions about this policy or these job duties.