Company Overview: Coastline Equipment, a premier John Deere Construction Equipment Dealership with locations across Southern California, Nevada, and Idaho, is dedicated to delivering exceptional heavy equipment solutions and outstanding customer support. Serving a wide array of industries, we offer an extensive portfolio of John Deere equipment, parts, and services. Our team is driven by safety, reliability, and teamwork, ensuring our clients have the resources and support they need for project success.

Headquartered in Long Beach, California, Coastline Equipment maintains a strong presence throughout the Western United States. We are committed to providing industry-leading products, unparalleled customer service, and expert maintenance solutions. Our skilled professionals collaborate closely with clients to deliver customized parts and services, ensuring optimal equipment performance and project efficiency. With a focus on safety, innovation, and reliability, Coastline Equipment empowers our clients to achieve their goals with confidence and excellence.

Position Overview: The Parts Counter Salesperson is a vital member of Coastline Equipment’s McCall, Idaho location, playing a key role in upholding our reputation for excellence in customer service and operational support. This position is responsible for assisting customers in selecting the right parts, processing orders accurately, and maintaining inventory integrity. Additionally, the Parts Counter Salesperson supports Service Technicians, manages showroom organization, and contributes to rental operations. This role is essential in ensuring that Coastline Equipment continues to provide top-tier service and support to our valued clients.

Key Responsibilities:

• Customer Assistance: Provide expert guidance to customers in selecting parts, offering tailored recommendations and alternatives to meet their specific needs.
• Order Fulfillment: Accurately process online orders and prepare items for timely customer pickup, ensuring efficiency and reliability in order delivery.
• Inventory Management: Verify received inventory, place items in their designated locations, and assist with cycle counts. Resolve discrepancies in collaboration with the Parts Sales Lead to maintain inventory accuracy.
• Technician Support: Supply parts and offer assistance to Service Technicians, ensuring seamless operations and minimizing equipment downtime.
• Showroom Maintenance: Organize and maintain showroom displays to create a professional and inviting atmosphere that reflects Coastline Equipment’s commitment to quality.
• Equipment Organization: Keep department tools and equipment in proper working order, ensuring a well-maintained and efficient workspace.
• Rental Operations: Respond to rental equipment inquiries, manage rental contracts, inspect and clean returned items, and track service schedules for rentals.
• Safety and Cleanliness: Maintain a clean and organized workspace while adhering to safety standards, including proficient forklift operation.
• Training Participation: Attend company-sponsored training to enhance product knowledge and technical skills, contributing to personal and professional growth.
• Professional Representation: Build positive relationships with customers and colleagues, embodying Coastline Equipment’s Core Values in all interactions.

Required Qualifications:

• Industry Knowledge: Familiarity with John Deere and competitor equipment is preferred.
• Communication Skills: Strong written and verbal communication skills, with a focus on professional and effective customer interaction.
• Technical Proficiency: Basic computer skills, including data entry and familiarity with Microsoft Office applications.
• Sales Acumen: Understanding of sales processes and effective customer engagement techniques to drive sales and customer satisfaction.
• Team-Oriented Work Ethic: Ability to work both independently and collaboratively in a team setting, fostering a supportive and cooperative work environment.
• Valid Driver’s License: Must possess a valid driver’s license with a strong driving record and be at least 25 years of age to meet insurance requirements.

Preferred Experience:

• Previous Experience: Experience in a parts counter or customer service role within the heavy equipment or related industry is highly desirable.
• Inventory Management Systems: Familiarity with inventory management systems or software to efficiently handle stock control and order processing.
• Rental Operations: Experience in a rental operations environment, including managing rental contracts and equipment inspections.
• Certifications: Relevant certifications in parts management or customer service are advantageous.

Work Environment:

• Location: Primarily an indoor role based at the McCall, Idaho location, with a well-organized and professional showroom environment.
• Physical Requirements: Some physical work is required, including lifting up to 25 pounds and standing for extended periods.
• Safety Standards: Adherence to safety protocols within an active shop setting to ensure a safe and efficient work environment.

Reporting Structure:

• Reports To: Parts Sales Lead.
• Collaboration: Works closely with Service Technicians, rental teams, and sales departments to ensure cohesive operations and exceptional customer service.

Compensation & Benefits:

• Hourly Wage: $21 - $28 per hour, commensurate with experience and qualifications.
• Benefits Package: Coastline Equipment offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and paid holidays. Additionally, we provide opportunities for professional growth and development through ongoing training programs.

Equal Employment Opportunity (EEO): Coastline Equipment is committed to providing equal employment opportunities to all employees and applicants. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other status protected by applicable law. Coastline Equipment complies with state and local non-discrimination laws and provides reasonable accommodations to enable individuals with disabilities to perform essential job functions.