Customer Service Manager

 The City of Derby strives to be an employer of choice and our desire is to attract and retain honest, hardworking and motivated employees who are committed to providing the highest quality of service to the citizens of Derby.  We offer competitive wages, competitive benefits, including affordable health insurance with no deductible and no coinsurance and retirement benefits.  We also offer Paid Vacation on day of hire and Alternative Work Schedules to help employees achieve work-life balance. Contact us today to see how we can help you achieve your career goals. Pay Range: $57,948-$78,353. Details related to the position are below:
 
Shift: 1st Shift, 5 day work week
Compensation: Pay Range: $57, 948-$78,353. DOQ

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Benefits:
Medical (includes Vision)- City pays up to 87% of monthly premium (depends on wellness level and plan selected); no deductible, no coinsurance, just low-cost copays!
Dental Insurance- City pays 85% of monthly premium.
Wellness Incentives – Includes cost savings on health insurance and ability to convert a portion of sick leave to Wellness leave (used like vacation)
Paid Vacation (40 hours available on first day, remaining 40 accrued)
Sick leave
12 Paid Holidays
Paid Parental Leave
KPERS Retirement – City contributes approximately 8.43%, employee contributes 6%
KPERS Life Insurance- Equivalent to 1 ½ times annual salary
Flexible Spending Accounts (FSAs)
Short-Term Disability and Life Insurance
Employee Assistance Program
Tuition Reimbursement = Up to $2,000 per year
Corporate Health Club Discounts

A Typical Work Day May Include:

Oversee the billing and processing of pet licenses, water, sewer, and stormwater services and miscellaneous fees.
Manage, plan, organize, supervise, schedule, assign work, and provide leadership to staff.
Provide training and professional development opportunities to staff.
Develop and maintain standard operating procedure manuals for all direct reports.
Prepare statistics required for completion of the Annual Comprehensive Financial Report (ACFR) related annual financial reports and the accompanying external audit.
Greet visitors and provide assistance, including answering public inquiries regarding department functions.
Establish and maintain customer service standards for customer service operations.
Analyze and troubleshoot difficult situations, including customer disputes and inquiries.

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What You Will Need:
One to three years supervisory experience.
Kansas identification card or valid Kansas driver’s license. 

What Will Put You Ahead:
Bachelor degree.
Two or more years’ experience working with utility billing accounts.
Ability to train and supervise subordinates.