IT Field Technician 

https://pogueconstruction.com/

WHO WE ARE:

At Pogue Construction, we are dedicated to building more than structures—we build lasting relationships. Since 1979, our team has been personally invested in the communities we serve, from North Texas to Houston, working on the schools and spaces that shape everyday life. Powered by people, we bring over 45 years of expertise, quality, and integrity to every project, ensuring timeliness, responsiveness, and a focus on client success.

BENEFITS:

• Performance Bonus potential* Performance bonus based on the project profitability
• Benefits to include Medical, Vision, Dental
• Life Insurance
• Voluntary Life and Accident Insurance
• Technology package to include cell phone + service and laptop/iPad
• 401K at 7%
• 15 Days PTO
• 12 Flex Days
• 10 Paid Holidays

The IT Field Technician will focus on providing technical support across various job sites, ensuring seamless IT operations in the field. This role involves setting up, maintaining, and troubleshooting technology in job trailers, including computers, mobile devices, printers, networking equipment, and other IT systems. The technician will handle IT requests via phone, email, ticketing system, or in person, delivering practical solutions tailored to the needs of construction teams. Additionally, this individual will play a key role in supporting IT initiatives, maintaining company devices per organizational standards, and ensuring reliable technology operations at project sites. Their responsibilities extend to configuring and managing internet connectivity, job site-specific software, and hardware setups to support ongoing projects effectively.

PRIMARY RESPONSIBILITIES:

• Job Trailer Technology Setup:

Configure and install required tech equipment for new job trailers, including audio/video systems for conference rooms, local printers, desk setups, and 5G hotspots or ISP-provided internet connections.

• Equipment Procurement and Standardization:

Manage incoming tickets and emails to coordinate the ordering of job trailer equipment in alignment with the Standard Operating Procedures (SOP) based on trailer size and project requirements.

• Troubleshooting and Maintenance:

Address and resolve hardware, software, and internet connectivity issues reported by field team members through phone calls, emails, or the ticketing system.

• Proactive Site Support:

Conduct scheduled visits to job sites to provide in-person IT support, fostering stronger collaboration and rapport between IT and the Field Operations team.

• Ongoing Support and Communication:

Maintain effective communication with field teams, ensuring technology meets their needs and minimizing downtime. Regularly review and update tech solutions to adapt to project demands.

• Mobile Device Support: Configuring and troubleshooting mobile devices, including email, Apple IDs, data swapping, and general maintenance.
• User Account Management: Create, modify, and manage user accounts, permissions, and access rights in systems like Active Directory.

Asset Management: Track and manage hardware and software assets, including inventory, maintenance, and retirement/disposal

REQUIRED SKILLS/EXPECTATIONS:

Soft Skills

• Communication: Being able to explain technical issues and solutions in non-technical terms is crucial. Clear and effective communication helps end-users understand and resolve their problems.
• Problem-Solving: IT support often involves troubleshooting and resolving technical issues that haven’t been experienced before. Strong problem-solving skills help identify and fix problems efficiently. Staying curious about new technologies and developments in the IT field can help you stay up-to-date and better serve end-users and their technical questions/issues.
• Attention to Detail: Paying attention to small details can prevent oversights and ensure that technical solutions are thorough and complete. Taking the time to personalize a user’s set up, (office set up, laptop, job trailer area, etc.) and ensure that every user’s needs are met will demonstrate a commitment to providing exceptional user service.
• Professionalism: Maintaining a professional demeanor, both in appearance and behavior, is important when interacting with end-users and colleagues. Everyone in the organization should be treated with the same amount of respect one would be expected to receive.

Hard Skills

• Hardware Knowledge: Understanding computer hardware components (CPU, RAM, hard drives, etc.) and how they work together is crucial for diagnosing hardware-related issues.
• Software Installation and Configuration: Ability to install, configure, and update software applications, drivers, and patches.
• Networking Basics: Knowledge of networking concepts, including IP addresses, DNS, DHCP, WAN, LAN, PAN, and the ability to troubleshoot network connectivity issues.
• Remote Support: Familiarity with remote desktop tools and techniques for providing support to end-users who are not physically present.
• Security Awareness: Awareness of security best practices, antivirus software, phishing email detection, adware, malware, ransomware, and other types of viruses that pose a potential threat to computer/network systems. Being able to understand, detect, remediate, and educate end-users on cybersecurity threats is vital to maintaining a positive security posture.
• Email Configuration: Configuring email clients and troubleshooting email-related issues, including account setup and synchronization. (MSO365, OWA and Outlook Client)
• Video Conference Meetings: Ensure that video conferencing hardware, including cameras, microphones, and speakers, are properly installed and functional in the meeting room or on participant’s machines. Provide technical support to meeting users before or during the meeting, including assisting with troubleshooting audio and video problems, and resolving connectivity issues.
• Mobile Device Management: Understanding of iOS devices and how to configure, troubleshoot, and set up email, Apple IDs, data swapping, and app installations.
• Peripheral Support: Set up, configure, and troubleshoot peripherals like printers, scanners, docking stations, monitors, wireless display adapters, and webcams.

EXPERIENCE & EDUCATION:

High School Diploma required.

Relevant certifications such as CompTIA or Microsoft preferred.

One-year of technical support experience.