Join our team as a Quality Assurance Manager and lead improvement plans and ensure operational excellence. You’ll manage and enhance the Quality Management System, oversee ISO 9001 compliance, and champion improvement initiatives across design and production. The role involves developing and managing vendor quality strategies while ensuring customer satisfaction. Additionally, the manager will lead internal audits, customer reviews, and team training initiatives.

Qualified candidates will possess the following skills:

  • Bachelor's degree (or equivalent experience).
  • 8+ years in manufacturing quality roles, 5+ years in management.
  • Experience in establishing and maintaining quality management systems,
  • Exposure in establishing quality strategies and leading quality improvement plans,
  • Practical experience in coaching and use of problem-solving methods (QRQC, 8D, Ishikawa, 5 Why’s, 6 Sigma),
  • Practical knowledge and experience of APQP (Advanced Product Quality Planning) and PPAP, supplier quality management and development.
  • Strong leadership, analytical, and problem-solving skills.

Conductix-Wampfler offers a great starting wage, with health, dental, and life insurance, 401k plan, paid vacation/personal time and holidays, profit sharing and tuition reimbursement program.

Please send resume to rogene.smith@conductix.com, apply online at www.conductix.us under careers.

Drug-free workplace/EOE

See full job description below:

SUMMARY

The Quality Assurance Manager will be responsible for

  1. Ensuring that a Quality Management System is established, implemented, and maintained in accordance with ISO 9001 standards.
  2. Reporting on the performance of the Quality management team for purposes of review and to facilitate continued improvement of the Quality System.
  3. Establishing and leading the quality functional strategy and quality improvement plan for the sites.
  4. Championing initiatives to drive quality improvements in design and in operations.

The Quality Assurance Manager will report to the Managing Director of the COE (Center of Excellence) with dotted line reporting to the Chief Regional Officer maintaining checks and balances as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Analyzes, evaluates, and presents information concerning factors such as business situations, production capabilities, quality concerns, manufacturing problems, economic trends, and design and development of new products for consideration by other team members of the management team.
  • Suggests and debates alternative methods and procedures in:
    1. Driving site quality improvement plan.
    2. Solving problems.
    3. Meeting changing market opportunities.
    4. Implementing continuous process improvement.
  • Fulfills the role of ISO 9001 Management Representative
  • Serves as a member of the Quality Improvement Team (QIT) Steering Team to implement Zero Defects principles and focus all business processes and to implement the 14 steps of the Quality Improvement Process (QIP) throughout the organization.
  • Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy or finished product.
  • Cooperates with other top management personnel in formulating and establishing company policies, operating procedures, and quality system performance goals. Works with global QA to report monthly KPI’s for each location
  • Develops initial and subsequent modifications of product assurance program to delineate areas of responsibility, personnel requirements, and operational procedures within the program. Works annually with each department to ensure each department manager reviews QA work instructions for their team and makes necessary changes to outdated practices then ensures DCC forms are given to Document Control for update and sign off.
  • Assists other managers in formulating and meeting quality control objectives, and coordinates objectives regarding production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
  • Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
  • Schedules and leads meetings with management personnel to help establish, delineate, and review program organizational policies, to coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives.
  • Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.
  • Works with marketing and sales organization to ensure the annual Customer Satisfaction Survey is completed and results are included in the management reviews.
  • Works with marketing to create the annual quality and EHS trifold with vision, mission, metrics and goals so all employees have this one hand. Annually updated.
  • Visits and confers with representatives of material and component vendors to assess vendor performance related to supply quality, capacity and reliability of supply, drive quality improvement plans with vendors and implement APQP and PPAP for new or critical vendors/components.
  • Confers with engineers about quality assurance of newly designed products and manufactured products on market to avoid failures during the design phase through the deployment of advanced quality tools, FMEA’s, robust design, mistake proofing, process control plans, and work procedures.
  • Plans, promotes, and organizes training activities related to the quality system, quality methods and tools.
  • Coaches team members in the effective use of applied quality tools in design and in operations.
  • Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry.
  • Investigates and analyzes customer complaints regarding quality through 8-disciplines (8D) process & QRQC (Quick Response Quality Control) problem solving methods.
  • Holds bi-annual management review meetings.
  • Works with Procurement on the vendor rating system and holds quarterly meetings to identify risks and Supplier Corrective Action Request (SCAR) information needed. Suggests changes as trends dictate.
  • Works with internal audit team to ensure schedule is followed, Corrective Action Requests (CARs) are entered and communicated, and works with departments to close any CARS in a timely manner.
  • Supports and leads customer audits of our work processes per their contracted requirements and holds meetings to communicate resources needed to carry out customer specified documentation. Works with sales management team to ensure downward trends in customer Net Promoter Scores (NPS) from annual survey are identified and addressed.
  • Confers with sales and marketing personnel about quality assurance program regarding the measurement of customer satisfaction.
  • Assists in maintaining the integrity of 3rd party product certification (product listings) of the Company product and manages the inspection process of 3rd party product certification organizations (ex. UL, CSA, ETL, etc.) in coordination with representatives from those organizations involved.
  • Supports and upholds the quality and EHS policy.
  • Upholds the Core Values (Caring Teamwork, Adding Value).

Supervisor Responsibilities

Directly supervises employees in the Quality Assurance Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical
    • Collects and researches data;
    • Uses intuition and experience to complement data;
    • Designs workflows and procedures.
  • Design - Demonstrates attention to detail.
  • Problem Solving
    • Identifies and resolves problems in a timely manner;
    • Gathers and analyzes information skillfully;
    • Develops alternative solutions;
    • Works well in group problem solving situations.
  • Project Management
    • Develops project plans;
    • Coordinates projects;
    • Communicates changes and progress;
    • Completes projects on time and budget;
    • Manages project team activities.
  • Technical Skills
    • Pursues training and development opportunities;
    • Strives to continuously build knowledge and skills;
    • Shares expertise with others.
  • Customer Service
    • Responds promptly to customer needs;
    • Meets commitments.
  • Interpersonal Skills
    • Focuses on solving conflict, not blaming;
    • Maintains confidentiality;
    • Remains open to others' ideas and tries new things.
  • Oral Communication
    • Speaks clearly and persuasively in positive or negative situations;
    • Listens and gets clarification;
    • Responds well to questions; Participates in meetings.
  • Written Communication
    • Writes clearly and informatively;
    • Edits work for spelling and grammar;
    • Able to read and interpret written information.
  • Teamwork
    • Balances team and individual responsibilities;
    • Exhibits objectivity and openness to others' views;
    • Contributes to building a positive team spirit.
  • Change Management
    • Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
  • Delegation
    • Delegates work assignments;
    • Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership
    • Inspires and motivates others to perform well;
    • Effectively influences actions and opinions of others;
    • Accepts feedback from others.
  • Managing People
    • Includes staff in planning, decision-making, facilitating and process improvement;
    • Takes responsibility for subordinates' activities;
    • Makes self available to staff;
    • Provides regular performance feedback;
    • Fosters quality focus in others;
    • Improves processes, products and services.
  • Quality Management
    • Looks for ways to improve and promote quality;
    • Demonstrates accuracy and thoroughness.
  • Diversity - Promotes a harassment-free environment.
  • Ethics
    • Treats people with respect;
    • Keeps commitments;
    • Works with integrity and ethically;
    • Upholds organizational values.
  • Organizational Support
    • Follows policies and procedures;
    • Completes administrative tasks correctly and on time;
    • Supports organization's goals and values.
  • Judgment
    • Displays willingness to make decisions;
    • Exhibits sound and accurate judgment;
    • Includes appropriate people in decision-making process.
  • Motivation
    • Sets and achieves challenging goals;
    • Demonstrates persistence and overcomes obstacles;
    • Measures self against standard of excellence;
    • Takes calculated risks to accomplish goals.
  • Planning/Organizing
    • Prioritizes and plans work activities;
    • Plans for additional resources;
    • Organizes or schedules other people and their tasks;
    • Develops realistic action plans.
  • Professionalism
    • Approaches others in a tactful manner;
    • Reacts well under pressure;
    • Accepts responsibility for own actions.
  • Quality - Looks for ways to improve and promote quality.
  • Safety and Security
    • Observes safety and security procedures;
    • Reports potentially unsafe conditions;
    • Uses equipment and materials properly.
  • Attendance/Punctuality
    • Is consistently at work and on time;
    • Ensures work responsibilities are covered when absent;
    • Arrives at meetings and appointments on time.
  • Dependability - Commits to long hours of work when necessary to reach goals.
  • Initiative
    • Seeks increased responsibilities;
    • Asks for and offers help when needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Applicable B.A. or B.S. from four-year college or university; or 2-year associates degree from applicable technical school; and/or equivalent combination of education and experience.
  • 8-10 years comprehensive experience in the manufacturing environment, with:
    • At least 5 years prior experience in a management role, in quality management, quality assurance and production processing / assembly,
    • Experience in establishing and maintaining quality management systems,
    • Exposure in establishing quality strategies and leading quality improvement plans,
    • Practical experience in coaching and use of problem-solving methods (QRQC, 8D, Ishikawa, 5 Why’s, 6 Sigma),
    • Practical knowledge and experience of APQP (Advanced Product Quality Planning) and PPAP, supplier quality management and development.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply such concepts as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract or concrete variables.

Computer Skills

Must be knowledgeable in Microsoft Office products.

Certificates, Licenses, Registrations

  • ASQ CQE – Certified Quality Engineer or the ability to obtain within 24 months of being hired.
  • Certified Quality Auditor (quality management system, product & process) or the ability to obtain within 12 months of being hired.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear others speak.

The employee is frequently required to stand, walk, sit, and use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop; kneel; crouch; or crawl. The employee must occasionally lift and/move up to 50 pounds, frequently lift and/or move up to 25 pounds, and regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; and fumes or airborne particles. The noise level in the work environment is usually moderate.

Equal Opportunity Employer, including disabled and veterans.
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