Guest Services Lead – Full Time
🌟 Join Our Guest Services Team & Create Unforgettable Experiences! 🌟
Are you a natural leader who thrives in a fun, mission-driven, and employee-friendly environment? If so, we have the perfect opportunity for you in our Box Office at Washington Pavilion Management, Inc.!
We’re looking for a Guest Services Lead to help us deliver exceptional experiences for both our guests and employees. If you love working with people, leading a team, and bringing positive energy to everything you do, we want to hear from you!
📅 Schedule: This is a full-time (hourly) position that requires availability for days, evenings, weekends, and some holidays.
What You’ll Get to Do!
✔ Lead & Inspire – Supervise our Guest Services team, providing guidance, coaching, and ongoing training.
✔ Deliver Outstanding Guest Experiences – Assist guests with ticketing, memberships, seating, and event-related inquiries.
✔ Keep Things Running Smoothly – Oversee daily department operations, ensuring coverage for registers, phones, and event support.
✔ Handle Transactions & Reporting – Reconcile sales, process deposits, compile financial reports, and assist with department reporting.
✔ Be a Problem-Solver – Address guest concerns professionally while maintaining our high standards for customer service.
✔ Stay Organized & Efficient – Assist with projects like outbound calls, data entry, mailings, and maintaining team procedures.
✔ Make an Impact! – Work closely with promoters, event organizers, and internal teams to ensure seamless experiences.
What You Bring to the Team!
🔹 At least 4 years of customer service experience (supervisory experience is a plus!).
🔹 Strong multi-tasking, organizational, and problem-solving skills in a fast-paced environment.
🔹 Basic computer skills and proficiency in Microsoft Office (Outlook, Word, Excel).
🔹 Excellent written and verbal communication skills to effectively interact with guests and team members.
🔹 Attention to detail and accuracy in financial transactions and reporting.
🔹 Ability to stand for long periods and lift up to 30 lbs when needed.
What We Offer!
✨ Competitive Pay – $17.00/hr
✨ Comprehensive Benefits Package – Medical, Dental, Vision, & Employee Assistance Program
✨ Company-Paid Life & Disability Insurance – We've got you covered!
✨ 401K with 6% Employer Match – Invest in your future!
✨ Generous Paid Time Off – Includes personal, sick, and holiday pay
✨ Exclusive Perks! – Free Washington Pavilion Membership, discounts on tickets, shows, and events, plus savings at The WP Café!
✨ Fun & Engaging Work Culture! – Join a team that values creativity, collaboration, and employee appreciation.
🎭 If you’re looking for a dynamic, energetic workplace filled with creative energy, APPLY TODAY! 🎭
Equal Opportunity Employer | Background Check Required
