ABOUT US

At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Quarterly Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE: To audit and correct paperwork by Guest Service Agents and Food & Beverage Operations. To prepare reports for Management involving rooms and food & beverage activity. 

ESSENTIAL FUNCTIONS: 

• Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees.  
• Follow company policies and procedures: report accidents, injuries, and unsafe working conditions to manager, complete safety training and certifications: ensure person appearance is clean and professional: maintain confidentiality of proprietary information: protect company assets.
• Develop/maintain positive working relationships, support team to reach common goals: listen and respond appropriately to employee concerns.
• Audits auditors and GSA paperwork, balances postings, performs computer operations and maintains the Front Office computer systems.
• Audits daily F&B paperwork, balancing postings, performs computer operations and maintains Food & Beverage computer system.
• Balance Credit Card entries in the Electronic Data Capture (EDQ) program and dollars on the Net System for all room charges and F&B transactions for the day. 
• Perform Guest Service Agent duties during regular night audit shifts.
• Other duties as assigned.

EDUCATION: 

High School graduate or equivalent preferred.

EXPERIENCE:

Prior Hospitality and Supervisory experience preferred