ABOUT US

At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make: 

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job 

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Quarterly Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE:

To solicit and contract meeting, banquet and catering functions, as well as the planning, and execution of the functions and room blocks. Work with support staff to deliver high level customized service by accommodating client requests and ensuring that all meeting spaces exceed expectations resulting in maximizing profitability and high customer satisfaction.  

ESSENTIAL FUNCTIONS:

• Solicit, negotiate and book new and repeat business through efforts (client inquiries, outside sales calls, telemarketing, mailings, networking, etc...) while maximizing banquet space to meet/exceed revenue goals. 
• Plan, up-sell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc.
• Completes the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve customer issues, complaints and problems to ensure quality product delivery and customer satisfaction. 
• Ensures that all Banquets/Catered events are properly executed in compliance with the BEO, Resume and hotel standards, including Hilton’s EventReady guidelines.
• Plan, organize, and execute activities such as telemarketing, outside sales calls, conducting walking tours, entertaining clients, developing and soliciting new leads, presenting and preparing written proposals and contracts.
• Maximize revenues and control expenses through effective negotiation of servicing, accurate forecasting and room block management.  Uphold and manage the terms and conditions outlined in group, catering and event contracts.
• Provide input and execute the Catering and Events portion of the Hotel’s Business Plan to improve the guest experience and generate revenue. Develop target lists and action plans for account solicitation. 
• Provide ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.
• Solicit and service major accounts to consist of high-end VIP groups/events and events held off premises. Act as liaison between clients and all hotel departments, analyzing and deciphering large amounts of oral and written data, effectively organizing and acting on the information to ensure client satisfaction and profitability of the hotel.
• Promote hotel’s event and meeting planner surveys to design improvement plans and service recommendations.
• Conduct semi-annual market studies to support meeting and banquet pricing strategies.  Prepare comparison reports and recommendations as needed.  Update pricing and menu offerings to improve hotel profitability and creativity.
• Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards and promote team member empowerment.
• Other duties as assigned. 

EDUCATION:

High school graduate or equivalent preferred.

Minimum of Four (4) year college degree preferred. 

EXPERIENCE:

Prior hospitality experience preferred.

Minimum of three (3) years supervisory experience or comparable catering, events, hospitality or related experience.