Coastline Equipment is a leading John Deere Construction and Forestry dealer with locations in Southern California, Nevada and Idaho. Coastline provides world-class equipment solutions from John Deere, Wirtgen and Topcon. At their 11 locations, Coastline delivers best-in-class equipment, parts, service and technology solutions for customers. Our team of experts is driven to meet the needs of our customers both where they are today and where they are going tomorrow.

The team at Coastline is looking to hire a Machine Monitoring Specialist to round out the team.

Key Responsibilities:

• Alert Monitoring: Monitor and distribute incoming Expert Alerts and Diagnostic Trouble Codes to the appropriate parties or perform customer contact.
• Remote Diagnostics: Perform remote diagnostics using Service ADVISOR™ Remote and Remote Display Access (RDA).
• Communication: Quickly and accurately communicate actionable recommendations.
• Work Order Management: Create and maintain work orders with remote diagnostic segments.
• Technical Knowledge: Maintain up-to-date technical knowledge of engine, hydraulics, and electrical systems, and repair manual schematics.
• Professional Relationships: Maintain positive and professional relationships with peers, management, and support resources, emphasizing teamwork and customer service.
• Training Participation: Participate in Factory Certified Capstone Training programs for skill and knowledge development.

Required Qualifications:

• Education: High School Diploma, GED, or equivalent experience.
• Service Repairs and Diagnostics: 3+ years of experience in service repairs and diagnostics, particularly with mechanical, electrical, and hydraulic systems; preference for agricultural and turf equipment.
• Customer Service: Demonstrated outstanding customer service and communication skills.
• Computer Skills: Experience with basic computer functions; preference for experience using Deere systems.
• Communication: Effective writing and speaking skills for both individuals and groups.
• System Knowledge: Experience with mechanical, electrical, and hydraulic systems in off-road, construction, lawn, or heavy equipment.

Work Environment

• Safety Sensitive Clearances: Must be able to pass a pre-employment drug screening.
• Office-Based Role: Primarily based in office, with occasional visits to regional locations as needed.

What We Offer:

• Salary: $60,000-$90,000 per year, as well as opportunities to participate in Bonus programs.
• Health and Wellness Benefits: Comprehensive health, dental, and vision insurance.
• Retirement Plans: 401(k) plans with company matching contributions.
• Paid Time Off: Vacation, sick leave, and paid holidays.

Application Process:

• To apply, please submit your resume and application detailing your relevant experience and why you're interested in this position. We look forward to hearing from you! To learn more and keep up with Coastline Equipment, visit our website, https://www.coastlineequipment.com/.

Deadline: Applications will be reviewed on a rolling basis until the position is filled.

EEOC STATEMENT:

Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.