West Plains Bank and Trust Company opened in 1883 and is the longest continually operating business in West Plains. Voted by readers of the West Plains Daily Quill as the best bank in town for 2017 and 2018. One of our values is to Have Fun, “Spread fun in all you do”.
Universal Bankers are responsible for accurately processing financial transactions and being an effective source of information for customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and company associates assuring a positive experience and minimizing wait time.
Major Duties and Responsibilities
| Weight |
Function |
Essential? |
| 50% |
Demonstrate efficiency with financial transactions for checking, savings and borrowing customers: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with customer to assure needs are met and minimize redoing.
|
Yes |
| 15% |
Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies.
|
Yes |
| 10% |
Receives loan payments and savings deposits from customer, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks customer calculations and validates checks and/or counts cash payments.
|
Yes |
| 10% |
Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.
|
Yes |
| 10% |
Issues cashiers checks, receives currency for coin and verifies amounts, processes the redemption of bonds, cashes checks according to written procedures.
|
Yes |
| 5% |
Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications.
|
Yes |
| - |
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
|
Yes |
Knowledge & Skills
Experience
Cash handling and customer service experience is strongly preferred.
Education/Certifications/Licenses
High school degree or GED required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Other Skills
Job Characteristics:
- Ability to communicate clearly and concisely
- Ability to ask questions
- Attention to detail and follow through is a must
- Ability to work under pressure
- Ability to be a team player and to be committed to the Bank
- Ability to adhere to procedures, policies and regulations
- Ability to work directly with customers to perform transactions and resolve issues
- Ability to transition from one work environment to another, working with different dynamics
- Openness to a flexible schedule with varying work hours (contained within 8 m. to 6 p.m., Monday through Friday and 8 a.m. to Noon on Saturdays)
- Ability to work with multiple supervisors, at various locations as needed
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and coin bags up to 30 lbs on occasion. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a highschool graduate level.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Acknowledgement
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.
West Plains Bank and Trust is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
