DHA, Housing Solutions for North Texas

 

IT Network & System Administrator

Salary: $72,000 - 82,800 

 

Join the team dedicated to providing affordable housing solutions across North Texas.

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the It Network & System Administrator, you play an important role in helping us fulfill this mission by providing advanced network and systems administration support for DHA’s IT infrastructure and wide range of enterprise applications while maintaining compliance with organizational policies, security protocols, and industry best practices.

 

Enjoy these benefits when you join the DHA team!

Icon showing flexible work schedule

Flex Work: 4.5 or 4-Day Work Week

Icon showing Paid Time Off

Paid Time Off + 12 Paid Holidays

Icon with rocking chair showing retirement benefits

Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan

Icon with graduation cap showing tuition reimbursement benefit

Tuition Reimbursement

Icon representing the employee assistance benefit

Employee Assistance Program: Financial, Legal, Mental Health and Counseling

Icon representing medical plans

Medical, Dental and Vision Plans

Icon showing Section 125 cafeteria plan

Section 125 Pre-Tax Cafeteria Plan

Icon showing HSA and FSA account benefit

Health Savings and Flexible Spending Accounts

 Icon showing term life insurance benefit 

Term Life Insurance: Short- and Long-term Disability Plans

 

 

Key Responsibilities 

  • Performs day-to-day system and network administration, including managing, monitoring and troubleshooting the local LAN, WAN, and VPN connectivity and all server performance, creating new user accounts, modifying, disabling and deleting network user accounts, computers, printers and other equipment to the network; monitoring network security; performing periodic updates, installing new patches and limiting access to the system.
  • Manages the installation, configuration, upgrade, maintenance, and deployment of all existing and/or new windows servers. Develops automation processes and procedures used in daily user administration. Monitors and reports on various network and server services and performance daily. Maintains thorough documentation of network topology, system configurations, administrative procedures, and technical workflows. Ensures a high level of performance in securing the systems and network.
  • Provides expert level support to IT Desktop Support Analyst and IT Specialists in upgrading hardware/software to existing computer equipment and networking activities at the sites and desktop support functions to the end users as requested. Performs software licensing inventory and maintenance.
  • Administers the phone and voice mail system by creating end users, modifies and deletes employee’s voice mail account; generates system usage reports; edits DHA’s voice greetings. Provides desktop support functions to assist users with procedures, and use of desktop and laptop computers, printers, telephones, and related peripheral devices. Analyzes and resolves performance problems involving the operating system and associated hardware.
  • Properly communicates with the workforce on any system and network issues, initiates and recommends corrective action plan, and performs follow-up to ensure proper resolution.
  • Works with vendors to ensure the proper setup and configuration of the local area network and servers.

Knowledge and Skills for Success

A successful IT Network & System Administrator has

  • Knowledge of DHA organization, operations, policies and procedures.
  • Mobile device management (MDM) and Intune as an endpoint configuration tool.
  • Modern IT infrastructure components, including network architecture, Windows servers, virtualization, and cloud services.
  • Installation, configuration, and administration of hardware, software, and network systems.
  • Active Directory, Group Policy, DNS, DHCP, file sharing, and multifactor user authentication services.
  • Endpoint security practices, antivirus management, and cybersecurity fundamentals.
  • Microsoft Exchange, SQL Server, Office 365, Microsoft Entra, and backup/disaster recovery solutions.
  • Telecommunication systems, including VoIP phone systems and voicemail configuration.
  • Software deployment, patch management, and licensing compliance.
  • Scripting and automation for system administration (e.g., PowerShell).
  • Network client configuration and integration with existing infrastructure.
  • Troubleshooting and resolving complex hardware, software, and network issues.
  • Delivering responsive and effective customer service to users at all technical levels.
  • Communicating clearly and professionally, both verbally and in writing.
  • Maintaining detailed technical documentation, SOPs, and change logs.
  • Managing multiple priorities and adapting to evolving technology needs.
  • Collaborating with technical and non-technical stakeholders across departments.
  • The ability to interact effectively with diverse groups of people.

Qualifications

  • Bachelor's Degree in Information Technology or related field
  • Four (4) years of Windows system and network administration experience
  • Or an equivalent combination of education and experience
  • Cisco CCNA or CompTIA Network+ certification is required.

 

How to Apply

Applications must be submitted online by using the Apply button at the top of this page.

Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you. 

If you are interested in more than one open position at DHA, you must submit an application for each role.

The employment history section of the application must be completed. We cannot accept a resume as a substitute. 

 

DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

Applicants are considered for all positions, and all employees are treated during employment without regard to race, color, national origin, religion, sex, disability, sexual orientation, gender identity, genetic information, veteran status, familial status or age.

We perform drug and alcohol testing and criminal background checks on all individuals offered a position at Dallas Housing Authority.


All offers of employment are conditional upon verification of information obtained as the result of DHA's investigation and testing.

Any misstatement or omission of a fact relevant to original appointment or nature of work assignment will result in dismissal later.

Answer every question.

 

Applicant Notice:
Only one (1) position can be applied for on an application.

All sections of the application must be completed. Incomplete applications will not be processed. Any request for information on the application that does not apply, the applicant should write “N/A” in that field.

A Resume will not be substituted for completing the Employment History section on the application.
A P.O. Box address will not be accepted for the address. The Application will not be processed without a physical street address.

 

View Company Information

To see other positions, click here.