Join our team and build a legacy at The Monarch San Antonio as Director of National Accounts.  At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

Purpose:

To assist the Director of Sales & Marketing in the management, coordination, and execution of items related to the marketing and sales operation of the hotel. Responsible for the management and solicitation of designated markets.

Opening 1Q 2026, The Monarch San Antonio is a destination within itself for those seeking exemplary service and experiences.  You’ll enjoy spaces that naturally flow, blending impeccably designed indoor areas with spectacular outdoor spaces that seamlessly connect you to San Antonio’s famous Hemisfair Park. Our incomparable atmosphere is designed to invigorate and rejuvenate at every turn, bringing social and culinary experiences to new heights with a complement of restaurants and bars from the park level to its amazing rooftop vista.

200 distinguished accommodations complement the city’s newest luxury gathering spaces.  A 5k sq ft Ballroom adorned with windows and natural light seamlessly integrates with a collection of smaller gathering spaces and terraces overlooking Civic Park.  Outdoor spaces and gardens round out the stunning event space options, steps from the Riverwalk and San Antonio Convention Center.

Every experience is elevated, with even the most routine amenities featuring incredible attention to detail. Whether you’re lounging in a cabana by our rooftop pool, restoring mind and body with the holistic services of our health spa and professionally appointed fitness center, enjoying a celebration or enjoying a relaxed bite in our sundry and café that serves above expectations, you will enjoy every detail—from your finely adorned room to amenities designed for the most discerning taste.

The Monarch San Antonio will be a true destination where unforgettable memories are crafted, and every detail is meticulously attended to, offering exceptional service and the finest amenities of a luxury hotel.

In this role, you will report directly to the Director of Sales and Marketing, co-launching the hotel’s MICE (Group Sales) efforts, positioning The Monarch San Antonio as the city’s premier luxury meetings and gathering destination. The ideal candidate will be a creative team player with 5+ years of hotel group sales experience and a proven track record of success.  Experience in a luxury 4- or 5-star hotel required.

Our Benefits:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Sales Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

Essential Functions:

The Account Director, Group is responsible for securing groups and conventions by building and establishing relationships with clients to maximize revenues, profits and market share.

• This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
• Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts.
• Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
• Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
• Demonstrate a mastery of the prospecting process. Research, solicit, and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue to exceed lead generation and revenue goals.
• Negotiate contracts and commission agreements with end-user customers and intermediaries. Understand the customer and the business leaders expectations. Adapt to a changing market. Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers. Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
• Actively engage with Hilton Worldwide Sales, Visit San Antonio and Intermediaries to retain existing customers and secure new business for the Hotel.
• Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
• Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market. Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market.
• Represent the hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
• Conduct site inspections through masterful storytelling with prospective and existing customers based on their individual needs.
• Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

What are we looking for?  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Education:

High school graduate or equivalent required. Minimum of 4 years college degree preferred.

Experience:

Minimum of 5 years leisure hotel sales experience preferred