Job Title: IT Support Specialist
Employment Type: Full-Time
Location: 5506 6th Avenue Altoona, PA 16602
Date Posted: 6-17-2025
Hiring Organization: Leonard S. Fiore, Inc.
Salary Range: $19.00-$25.00 per hour (DOE)
Job Benefits: Medical, Dental, 401(k), Paid Time Off
Join Our Team at Leonard S. Fiore, Inc.
Leonard S. Fiore, Inc. (LSF) is a leading builder based in Central Pennsylvania, with a proud history of excellence delivering the full spectrum of commercial construction services. At LSF, we value the expertise and dedication of professionals at every stage of their careers. Join a family-owned organization with a legacy of changing skylines for over 70 years—where your skills will be recognized, your knowledge will be put to work, and you’ll have the opportunity to grow alongside some of the best talent in the industry.
We are seeking a knowledgeable and customer-focused IT Support Specialist to join our expanding team. The successful candidate will provide technical assistance and support for computer systems, hardware, software, and network infrastructure. As the initial point of contact for troubleshooting, this individual will play a key role in ensuring staff productivity through responsive and effective technical support.
Duties and Responsibilities
- Respond to user support requests via ticketing system, email, phone, or in person.
- Communicate technical information clearly to users with varying levels of technical knowledge.
- Provide training and guidance to help users maximize their technology capabilities.
- Diagnose and resolve hardware, software, and network issues for Windows systems.
- Install, configure, and maintain software applications and operating systems.
- Support video conferencing tools and remote access solutions.
- Document support processes, solutions, and known issues in the knowledgebase.
- Escalate complex issues as needed.
- Support on-site and remote employees with technical needs.
- Assist in onboarding and offboarding employees with IT provisioning and de-provisioning.
Qualifications
- Minimum of two years’ experience in IT support or a related field.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred, but not required.
- Demonstrated experience supporting Windows operating systems.
- Strong troubleshooting and problem-solving skills for hardware, software, and network issues.
- Exceptional communication and customer service skills.
- Ability to remain composed and effective under pressure.
- Excellent organizational and time management abilities.
- Collaborative team member who can also work independently.
- Commitment to ongoing professional development and staying current with technology trends.
- Flexibility to adapt to evolving priorities and technologies.
Knowledge and Skills
- Professional demeanor and appearance
- Calm and effective under pressure
- Strong organizational and time management skills
- Collaborative and self-motivated
- Dedication to continuous learning
- Adaptable to change
Benefits
- Medical, Dental, and Vision Insurances
- Life and Other Voluntary Insurances
- 401k Retirement Plan (w/ possible company match)
- Paid Time Off and Holidays
- Merit Shop Contractor
- Continuous Training Courses
Leonard S. Fiore, Inc. is an Equal Opportunity Employer.
