Join our team and build a legacy at The Monarch San Antonio as Director of Events.  At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

Purpose:

To lead the Catering and Event Sales & Planning Team according to hotel guidelines, in order to solicit and contract meeting, banquet and catering function revenue, as well as the planning and execution of these functions in collaboration with the operations team. To train and supervise event sales and planning managers as well as support staff to achieve the goal of delivering luxury gathering experiences, resulting in optimized profitability, exceptional customer satisfaction, and irrationally loyal guests.  

Opening 1Q 2026, The Monarch San Antonio is a destination within itself for those seeking exemplary service and experiences.  You’ll enjoy spaces that naturally flow, blending impeccably designed indoor areas with spectacular outdoor spaces that seamlessly connect you to San Antonio’s famous Hemisfair Park. Our incomparable atmosphere is designed to invigorate and rejuvenate at every turn, bringing social and culinary experiences to new heights with a complement of restaurants and bars from the park level to its amazing rooftop vista.

200 distinguished accommodations complement the city’s newest luxury gathering spaces.  A 5k sq ft Ballroom adorned with windows and natural light seamlessly integrates with a collection of smaller gathering spaces and terraces overlooking Civic Park.  Outdoor spaces and gardens round out the stunning event space options, steps from the Riverwalk and San Antonio Convention Center.

Every experience is elevated, with even the most routine amenities featuring incredible attention to detail. Whether you’re lounging in a cabana by our rooftop pool, restoring mind and body with the holistic services of our health spa and professionally appointed fitness center, enjoying a celebration or enjoying a relaxed bite in our sundry and café that serves above expectations, you will enjoy every detail—from your finely adorned room to amenities designed for the most discerning taste.

The Monarch San Antonio will be a true destination where unforgettable memories are crafted, and every detail is meticulously attended to, offering exceptional service and the finest amenities of a luxury hotel.

In this role, you will report directly to the Director of Sales and Marketing, co-launching the hotel’s Events efforts, positioning The Monarch San Antonio as the city’s premier luxury meetings and gathering destination. The ideal candidate will be a passionate and creative team player with 5+ years of hotel event experience and a proven track record of individual and team success.  Experience in a luxury 4- or 5-star hotel required.

Essential Functions:

The Director of Events is responsible for leading the Event Sales & Planning Team to generate exceptional customer satisfaction and irrationally loyal repeat guests while driving total hotel profitability,
•    Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
•    Collaborate with operations to drive innovation and creativity within event delivery 
•    Partner with the DOSM and operations to deliver high-impact event experiences
•    Ensure that high quality service standards are maintained through continuous reviews of processes and procedures 
•    Actively support the sales and planning processes. 
•    Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience
•    Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers 
•    Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
•    Participate or represent hotel in industry social/meeting/events professional associations
•    Inspire high-performing multi-cultural, multi-generational teams that build Zachry Hotel’s Catering and Events talent pipeline 
•    Integrate Zachry Hotel’s Values/Mission/Purpose when implementing Catering & Event initiatives and support Team Member-centric and guest-centric programs
•    Lead with culture engaging with Team Members through direct and meaningful interactions 
•    Be an ambassador for customer service.  
•    Motivate and provide a work environment in which team members are productive 
•    Ensure all Catering and Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning 
•    Listen and respond to team members needs while having an open-door policy
•    Manage group and interpersonal conflict effectively 
•    Ensure the proper use of all function space, venue spaces, and event spaces 
•    Manage supplier and vendor relationships 
•    Possess subject matter expertise and ensure standards/practices
•    Development and management of departmental budgets as directed by DOSM
•    Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events as directed
•    Integrate current trends in event management and design 
•    Participate in customer site inspections and assists with the sales process as necessary 

What are we looking for?  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Education:

High school graduate or equivalent required. Minimum of 4 years college degree preferred.

Experience:

Experience in 4 Diamond hotel/resort environment required

Minimum of 2 years as Department Head leading a team

Minimum of 2 years Catering Sales experience

Minimum of 2 years Event Planning experience