Position Summary:

An industry leader in restoration repair and replacement of commercial roofing is seeking a highly organized and proactive Senior Service Coordinator. This individual will serve as a key liaison between customers, field technicians, sales teams, and management to ensure timely and efficient service delivery. The ideal candidate thrives in a fast-paced environment, demonstrates strong leadership, and possesses knowledge of service operations in a commercial/government environment.

Key Responsibilities:

• Coordinate and schedule commercial roofing service work, ensuring optimal technician deployment and job efficiency.
• Serve as the primary point of contact for customers regarding service requests, project updates, and follow-ups.
• Collaborate closely with sales, estimators, and field supervisors to manage work orders from initiation to completion.
• Review and process service reports, work orders, purchase orders, and other documentation for accuracy and completeness.
• Monitor and track job progress, technician hours, material usage, and overall job costs.
• Maintain service logs and CRM systems with current customer and project information.
• Prioritize emergency service calls and schedule preventive maintenance visits.
• Provide guidance and mentorship to junior coordinators or administrative support staff.
• Ensure compliance with safety protocols, warranty procedures, and company policies.
• Support invoicing and billing teams with job documentation and closing reports.

Qualifications:

• Minimum of 3 years of service coordination or administrative experience in the commercial construction industry.
• Knowlege of commercial roofing is desired but not required.
• Proficiency with scheduling software, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook).
• Excellent communication, problem-solving, and customer service skills.
• Ability to multitask and manage competing priorities under tight deadlines.
• Detail-oriented with strong organizational and time-management abilities.
• Familiarity with roofing service billing, job costing, and warranty claims is a plus.
• OSHA 10 or 30 certification is a bonus but not required.

Work Environment:

• Office-based role with site visits as needed.
• Regular interaction with company management, service crews, vendors, and customers.
• Standard business hours with flexibility during emergency situations or high-demand periods.

Compensation & Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid PTO
• Potential for performance bonuses.
• Potential for company vehicle and gas card.