ABOUT US

At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make: 

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job 

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE:

The Director of Revenue Management is responsible for developing, implementing, and executing comprehensive revenue management strategies to maximize room revenue and overall hotel profitability. This role involves a deep understanding of market dynamics, competitive analysis, forecasting, pricing strategies, and distribution channel optimization. The DORM acts as a key strategic partner to the General Manager and collaborates closely with sales, marketing, reservations, and operations teams to align strategies and achieve financial objectives.

ESSENTIAL FUNCTIONS:

• Develop and implement dynamic pricing strategies across all segments (transient, group, contract, wholesale) based on demand patterns, market trends, and competitor analysis.
• Formulate long-term and short-term revenue management strategies to advance RevPAR market share and achieve budget and forecast goals.
• Identify new revenue opportunities and effectively communicate sales strategy and pricing to all key stakeholders.
• Contribute to and support all strategic business planning and related hotel concerns.
• Support revenue management strategies and execution across both full-service and luxury properties, tailoring approaches to align with each brands unique positioning and market segment. 
• Analyze historical data, booking patterns, market trends, and upcoming events to accurately predict future demand and revenue.
• Develop detailed revenue forecasts (daily, weekly, monthly, 90-day, annual) and budgets for rooms and other revenue streams.
• Provide critical analysis of performance on a weekly and monthly basis against budget, forecast, and competitive set (STAR report).
• Oversee daily room inventory management, including rate restrictions, length of stay controls, and room type allocations across all distribution channels.
• Ensure optimal positioning and rate parity on all distribution channels (OTAs, GDS, direct booking, brand.com, call centers, wholesalers).
• Assess, analyze, and price group business strategies, ensuring high speed of response while maximizing profits.
• Implement and evaluate revenue tests to optimize strategies.
• Continuously monitor market trends, economic variables, and demand generators affecting supply and demand in the local marketplace.
• Conduct competitive benchmark studies, analyze competitor rates, promotions, and strategies, and identify their market positioning to inform hotel strategy.
• Understand and analyze airline pricing and availability into the city from major markets (if applicable).
• Utilize advanced analytics and business intelligence tools to analyze information, identify current and potential problems, and propose solutions.
• Generate and provide accurate and timely results in the form of daily, weekly, and monthly reports, presentations, and dashboards.
• Ensure data quality, accurate tracking, rate loading accuracy, and proper group block maintenance within all systems (PMS, CRS, RMS, BI tools).
• Lead, facilitate and document weekly Revenue Strategy Meetings with hotel leadership (General Manager, Sales & Marketing, Operations) to discuss performance, refine strategies, and ensure alignment.
• Communicate brand initiatives, demand, and market analysis to hotel management and other stakeholders.
• Build and maintain strong working relationships with all levels of staff at the hotel and external partners.
• Foster a culture of revenue management throughout all departments of the hotel, ensuring all teams understand their impact on revenue.
• Oversee the effective use and maintenance of all revenue-related systems (Property Management System (PMS), Central Reservation System (CRS), Revenue Management System (RMS), Channel Manager, Business Intelligence (BI) tools).
• Ensure web site booking processes are maintained up-to-date and functional.
• Mentor, coach, and develop Revenue Managers and Revenue Analysts.
• Drive adoption of new tools and best practices within the revenue team and across the hotel.
• Ensure ongoing professional development for self and team members.

SPECIAL SKILLS:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Superior analytical and problem-solving skills with the ability to interpret complex data and draw actionable conclusions.
• Strong proficiency in Microsoft Excel, PowerPoint, and other relevant software.
• Excellent oral and written communication skills, with the ability to present complex information clearly and concisely to diverse audiences.
• Strong organizational skills, including follow-up, time management, and the ability to multitask and manage multiple priorities in a fast-paced environment.
• Demonstrated ability to understand customer requirements and translate these into revenue solutions.
• Strategic thinking with the ability to adapt quickly to a constantly changing market.
• Leadership and motivational skills, with the ability to lead by example and inspire a team.
• High level of integrity, diplomacy, and professional demeanor.
• Ability to effectively analyze and use operational, financial, and marketing data to maintain and improve market share/penetration goals.
• Understanding of hotel operations and the ability to collaborate effectively with other departments.
• Ability to work well under deadline pressure.
• Ability to develop and deliver effective presentations.

EDUCATION AND EXPERIENCE:

• Bachelor of Business Administration, Finance, Economics, Hotel and Restaurant Management degree, or a related field preferred.
• Master of Business Administration preferred.
• A minimum of three to five (3-5) years or more, depending on hotel size/complexity of progressive revenue management experience in a full-service hotel environment with a proven track record of delivering market-leading results.
• Extensive knowledge of reservations, sales, and marketing, including the Global Distribution Network (GDS).
• Experience with major hotel PMS, CRS, and RMS systems (e.g., Opera, IDeaS, Duetto, etc.).
• Proficiency in external BI Tools such as STR, Demand360, Agency360.