JH Kelly is Hiring an Experienced

Customer Service Representative

to join our Field Support Team in Longview, WA

About Us: Celebrating over a century of excellence, JH Kelly, LLC is a fourth-generation family-owned construction company and a recognized industry leader. With offices in Vancouver, Longview, Seattle, Bellingham, Washington, and Milwaukie, Oregon, we specialize in commercial and heavy industrial projects. Our exceptional team, honored with national safety and quality control awards, thrives in a dynamic and family-oriented work environment. Explore our legacy, projects, and opportunities at https://www.jhkelly.com/

Summary: This position will begin as a contract role with the potential to transition into a permanent position with JH Kelly. The Customer Service Representative plays a key role in providing exceptional internal and external customer support through a variety of administrative support tasks and responsibilities. This position involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction by efficiently managing communication and coordination. Additional responsibilities include answering calls, responding to emails, processing orders, maintaining records, and collaborating with other departments to ensure seamless service delivery. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Salary Range: $20-$25 per hour (DOE), FLSA non-exempt (OT eligible).

Key Responsibilities:

• Answer all incoming phone calls and emails from the field.
• Monitor ticketing system, assign to the appropriate area within FST, and manage tickets related to the Tool Shop.
• Generate and manage pick tickets for tools within the Warehouse Management System (WMS) to ensure accurate and efficient order fulfillment
• Work with the purchasing team to identify potential backorders and communicate changes to the Field for special orders.
• Provide backup support with transfer ticket creation
• Represent FST/Call center at internal operational meetings, project kick-off, and site visits.
• PPE recall communication. Review recall details from the supplier and summarize important information to communicate to the field by email.
• Prepare and coordinate shipping of packages via UPS and FedEx.
• Promote and lead by example teamwork and customer service when interacting with internal and external customers.
• Perform general housekeeping tasks to keep the office clean and organized.
• Perform additional tasks as required.

Relationships:

• Maintain proactive and positive relationships within the crafts, including shop and field craft personnel.
• Foster positive relationships with customer representatives, vendors, suppliers, subcontractors, safety, CAD/BIM, accounting, IT, and all project teams.

Experience / Qualifications:

• High school diploma or GED required
• Associate degree in Business, Logistics, or related field preferred
• Minimum of 1–3 years of customer service-related position, or administrative experience in a warehouse, logistics, or dispatch environment.
• Preferred: Experience with purchase orders or shipping paperwork, or vendor coordination.

Necessary Skills:

• Proven ability to quickly build relationships with customers via the phone and email.
• Demonstrated excellence in customer service, organization, and communication skills.
• Sense of urgency in work operations.
• Strong attention to detail and high accuracy with data entry
• Solid organizational and time management skills
• Clear and professional communication skills (verbal and written)
• Proficiency with Microsoft Office (especially Excel and Outlook)
• Ability to handle multiple tasks and meet deadlines
• Comfortable working independently and taking initiative
• Ability to adapt to changing priorities in a logistics environment

Physical Requirements:

This office-based role requires the ability to sit for extended periods while working at a computer, performing repetitive tasks such as typing and using a mouse. Candidates must have good manual dexterity and hand-eye coordination for handling office equipment and documents weighing up to 25 pounds. Occasional standing, walking, bending, and reaching are necessary, including movement through warehouse spaces as needed.

The ability to communicate clearly, both verbally and in writing, is essential. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Why Join JH Kelly?

• Opportunity to work with cutting-edge technologies and make a significant impact.
• Competitive salary and benefits package.
• Collaborative and inclusive company culture.
• Ongoing learning and development opportunities.
• Career growth potential within a rapidly expanding organization.
• A commitment to innovation and excellence.

Join us on this exciting journey! Apply now and become a part of the JH Kelly legacy.