Coastline Equipment is a leading John Deere Construction and Forestry dealer with locations in Southern California, Nevada and Idaho. Coastline provides world-class equipment solutions from John Deere, Wirtgen and Topcon. At their 11 locations, Coastline delivers best-in-class equipment, parts, service and technology solutions for customers. Our team of experts is driven to meet the needs of our customers both where they are today and where they are going tomorrow.

The team at Coastline is looking to hire a Service Administrator at their Sacramento, CA branch and look to find an enthusiastic candidate to round out the team for their Crane Division. This position is being offered on a temporary basis, with the possibility of transitioning to a permanent role depending on business needs and individual performance.

Job Responsibilities:

• Estimates and Quotes: Present electronically and capture digital signatures for repair approvals. Gather information and communicate them to customers using the Modern system.
• Billing: Ensure final billing is consistent with customer-approved repair estimates and additional approved repairs.
• Customer Relations: Update the customer database with mobile phone numbers and email addresses for electronic communication. Maintain ongoing communication with customers throughout the repair cycle and inform them when repairs are complete.
• Collaborate: Work alongside the Service Manager to ensure machine inspections maximize parts and service revenue.
• Machine Inspection: Capture digital multipoint machine inspections with high-resolution photos and videos in collaboration with service technicians.
• Communication: Communicate directly with service technicians, customers, and internal stakeholders using the Modern customer communication system. Act as a liaison between customers and technicians, explaining repair recommendations and communicating approvals.
• Customer Engagement: Monitor customer satisfaction levels and develop methods to improve them. Upsell recommended services using low-pressure, high-integrity methods.

Required Qualifications:

• Education: High School Diploma or equivalent; an Associate’s degree or higher is preferred.
• Experience: A minimum of 2 years of experience in an administrative or clerical role, ideally within a dynamic, fast-paced environment.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with scheduling software and office management tools.
• Soft Skills: Excellent communication, organization, and time management skills, along with a strong attention to detail and a proactive approach.
• Behavioral Traits: Demonstrated professionalism, a team-oriented mindset, and alignment with Coastline Equipment’s values of safety, innovation, and reliability.

Preferred Experience:

• Previous administrative experience in the heavy equipment, construction, or related industries is an asset.
• Familiarity with office management systems and basic bookkeeping practices.
• Additional language skills are a plus, enhancing our ability to serve a diverse client base.

Work Environment:

• Office-Based Role: Primarily based in our office with occasional visits to regional locations as needed.
• Collaborative Setting: Work within a supportive, team-oriented office environment that values open communication and efficiency.

What We Offer:

• Salary: $25.00-$30.00 per hour (The range displayed reflects the minimum and maximum salary for this position, and individual hourly rate will be based on skills, qualifications, and experience)
• Health and Wellness Benefits: Comprehensive health, dental, and vision insurance.
• Retirement Plans: 401(k) plans with company matching contributions.
• Paid Time Off: Vacation, sick leave, and paid holidays.

Application Process:

• To apply, please submit your resume and application detailing your relevant experience and why you're interested in this position. We look forward to hearing from you! To learn more and keep up with Coastline Equipment, visit our website, https://www.coastlineequipment.com/.

Deadline: Applications will be reviewed on a rolling basis until the position is filled.

EEOC STATEMENT:

Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.