This position will report to the Manager of Information Technology Services and is based at our NYC Headquarter office, in flatiron.

Responsibilities:

As a highly valued member of the BluEdge Systems Group, you’ll leverage your networking & troubleshooting skills to isolate, diagnose & resolve issues at our BluEdge branch locations as well as clients sites in NYC, Philadelphia, Boston, Chicago, D.C. & Belleville NJ. Training on specific software or procedures will be made available and given as required. Responsibilities will include but are not limited to:

• Install, troubleshoot and upgrade Windows 7, 10 operating systems on laptops & desktop computers. MAC OS would be a plus.
• Install, troubleshoot and upgrade PC hardware on laptops & desktop computers. MAC would be a plus.
• Install, troubleshoot, upgrade and monitor our enterprise anti-virus software.
• Install, troubleshoot, upgrade and monitor plotter/printer accounting and meter collection software at our client locations.
• Install, troubleshoot and upgrade basic office software including MS Office 365 applications.

• Use remote access tools to respond to a wide array of service calls. This will include networking & software issues. 

• Install, troubleshoot and upgrade network components including basic cabling and networking tasks.
• Local and out of town travel will be necessary for service calls that cannot be resolved remotely. Overnight stays may be necessary for out of town work. All travel expenses will be paid by BluEdge.
• After-hours work is necessary and mandatory. Hours can include before or after your scheduled time as well as weekends. *While not a frequent occurrence, it does happen and you will be expected to participate. We will of course do our best to work with your personal schedule.
• Communicate regularly with our Help Desk team to coordinate your work schedule.
• Open, close and update service calls using our field-service ticketing system. The application is available using your desktop, laptop and mobile devices.
• Must be willing and able to, physically, carry, lift and/or move equipment & components (up to 50lbs). Heavier equipment will be on dollies or casters.

Prerequisites / Required background & skills:

• Must have a minimum of three years’ workstation/server support in a corporate setting. This should at least include troubleshooting Operating Systems Windows 7 & 10, Windows Server 2012 & 2016, MAC OSX
  • Certifications in Microsoft and Networking are a plus
  • Must possess exceptional customer service skills, highly effective under pressure and in demanding situations
  • Be smart, take initiative and an out-of-the box thinker
  • High School Diploma required (College background is a plus)
  • Proficiency in technical support for MS Office Suite (MS Word, Excel & Outlook) and MAC OS software packages
  • Strong interpersonal, written and verbal communications skills