About Zachry Hotels
Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are committed to extraordinary service tailored to the specific needs of the market and our guests. From developing new hotel assets and renovating existing properties to owning and operating profitably managed assets, Zachry remains dedicated to the core values of our long history of success:
We are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.
Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®
The Monarch San Antonio - A Legacy of Service and Sophistication
The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.
Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired.
At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.
As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors.
Position Summary
The Hotel Manager is a key member of the Executive Committee, responsible for overseeing daily operations and ensuring the seamless delivery of a Forbes Five-Star guest experience across all areas of the hotel. The Hotel Manager supports the General Manager in driving operational excellence, profitability, and a service culture that embodies the essence of refined hospitality.
Essential Functions
Operational Leadership
- Oversee day-to-day operations across Rooms, Spa, and all five Food & Beverage outlets, ensuring alignment with 5-Star standards of service, presentation, and product quality.
- Lead and support department heads in delivering operational efficiency, guest satisfaction, and financial goals.
- Conduct daily property inspections to ensure immaculate presentation, attention to detail, and maintenance of brand and Forbes standards.
- Implement and monitor standard operating procedures that elevate consistency and service delivery across all departments. ----- - - - Perform any other duties as assigned by management.
Guest Experience Excellence
- Champion a culture of anticipatory service, personalization, and emotional engagement at every guest touchpoint.
- Resolve guest concerns promptly and professionally, turning service challenges into memorable recovery experiences.
- Monitor guest satisfaction metrics and reputation management platforms, implementing improvement plans where needed.
- Ensure all team members demonstrate an uncompromising commitment to discretion, courtesy, and professionalism.
Financial & Business Performance
- Collaborate with the General Manager and Finance team to develop and manage budgets, forecasts, and strategic business plans.
- Analyze daily and monthly performance reports to ensure revenue, GOP, and flow-through objectives are achieved.
- Drive profitability across Rooms, Spa, and F&B by implementing cost-control measures, yield strategies, and service-driven upselling initiatives.
- Ensure all departments operate within established financial and quality standards while maintaining the highest levels of guest satisfaction.
Leadership & Talent Development
- Lead with authenticity, integrity, and vision, inspiring leaders and team members to deliver the finest hospitality experience.
- Recruit, train, and mentor high-caliber talent with a focus on empowerment, accountability, and career development.
- Foster a culture of engagement and recognition that reflects the property’s values and brand promise.
- Conduct regular leadership meetings and performance reviews to ensure alignment, communication, and excellence across all teams.
Strategic Partnerships & Brand Alignment
- Collaborate with the Sales, Marketing, and Revenue teams to optimize market positioning and brand visibility.
- Ensure alignment with ownership, brand, and corporate objectives while maintaining operational autonomy and creative excellence.
- Partner with Spa and F&B leaders to innovate and elevate guest programming, seasonal experiences, and signature events.
Qualifications and Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or related field required.
- Minimum of 10 years of progressive leadership experience in luxury hotel operations, with proven success in multi-outlet F&B and Rooms divisions.
- Demonstrated expertise in Forbes Five-Star or AAA Five Diamond operations.
- Strong business acumen, leadership presence, and interpersonal skills with the ability to inspire at all levels.
- Exceptional attention to detail, organization, and discretion.
- Passion for hospitality, service excellence, and creating extraordinary guest experiences.
Physical and Working Conditions
- Must be able to work flexible hours including nights, weekends, and holidays as business demands.
- Frequent walking and presence throughout all operational areas.
- Professional appearance and demeanor consistent with luxury brand standards.
