Job Title: Assistant Deposit Manager

Reports to: Deposit Manager

Classification: Full-time, Non-Exempt

Office Location:911 Central Ave., Nebraska City, NE 68410

Work Location: In Office Daily

Hours: Monday thru Friday 8am to 5pm, Saturday As Needed

Summary Description

The Assistant Deposit Manager is responsible for leading, developing and managing the deposit services team at the branch location.  This team is responsible for providing deposit and teller transaction services by developing, managing, and retaining relationships with customers.  The manager, independently and/or collaboratively, works with the Market President, bankers, and office staff to actively grow the mission of Arbor Bank.  This person visits with customers for the purposes of providing customer service, relationship building and cross-sell.  This person will independently handle moderately complex to complex customer issues and problems.  This person leads activity in the community to market and promote the bank’s products and services.

Detailed Responsibilities

• Assist Deposit Manager to Manage deposit services team by leading, developing, coaching and mentoring.
• Assist Deposit Manager to Recruit, Hire, Train, and Develop deposit services team members
• Implement, train, and adhere to procedures and processes to provide customer service for all deposit account products and services included (but not limited to) checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, safe deposit boxes.
• Provide customer service for all deposit account products and services included (but not limited to) checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, safe deposit boxes.
• Provide customer service by processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.
• Respond promptly to customer issues, questions, and concerns as well as follow up with team members for any necessary training.
• Remain customer-focused, provide consistent and effective service with an emphasis on customer retention and expansion.
• Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.
• Proactively work toward achievement of personal and branch sales and customer service goals.
• Know the features and benefits of bank products and services.
• Create and deploy outbound calling strategies to grow retail customer relationships.
• In partnership with the Market President, lead the branch’s effort in community involvement including local celebrations
• Follow all required security procedures and policies.
• Participation in manager meetings to ensure consistency between branches.
• Project a professional image in dress, manner, communication, and focus.
• Demonstrate commitment, dependability, and respect for other team members.
• Regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.
• Provides prompt and effective service to internal and external customers.
• Perform physical requirements as described in the Physical Requirements section
• Other duties as assigned

Software Used

• Precision Graphical
• Integrated Teller
• Business Process Manager
• Navigator and Access Manager
• Director
• Client-Central
• WireXchange
• DocuSign
• Salesforce

Skills and Experience

• Minimum of 2 years demonstrated customer contact to include: customer service, bookkeeping, computer skills, problem solving.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong organizational skills.
• Strong verbal and written communication skills required.
• Ability and desire to work with team of employees across multiple locations.
• High level of proficiency with organizing, facilitating, leading and negotiating with team of bank personnel to solve customer problems.

Physical demands—If this differs from below, update to requirements.  This is important for ADA, FMLA, work comp. T

• The physical demands of the job, including bending, sitting, lifting and driving.
• Sedentary work that primarily involves sitting/standing.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Occasionally lifting or carrying objects less than 15 lbs.
• Communicating with others to exchange information.
• Communicating by means of spoken word to impart oral information to convey detailed spoken instructions to other workers, clients, & the public accurately, loudly and/or quickly.
• Constant repeating motions that may include the wrists, hands and/or fingers.
• Clear vision at approximately 20” or less, including use of computers, mid-range and 20’ or more.
• Ability to hear, understand, and distinguish speech in person, over the telephone, computer and/or remote speech.
• Reaching or extending hand(s), arm(s) in any direction, straightening arm(s) and elbow(s) and engaging the shoulders(s).
• Driving.
• Assessing the accuracy, neatness and thoroughness of the work assigned.

Travel: 3-5% regionally

Affirmative action plan/equal employment opportunity (AAP/EEO) statement— Arbor Bank maintains a policy of non-discrimination with employees and applicants for employment. No aspect of employment with us will be influenced in any manner by race, color, religion, sex, age, national origin, marital status, disability or any other basis protected by applicable law. We also believe in the principles of the Americans With Disabilities Act (ADA). ADA prohibits employers from unlawfully discriminating against employees or job applicants with disabilities when making employment decisions. We will provide reasonable accommodation to otherwise qualified disabled employees or applicants. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at HR@arborbanking.com