About BluEdge

BluEdge is a national leader in printing, digital media, and technology-driven creative solutions, serving clients across architecture, engineering, construction, retail, and corporate sectors. With over a century of industry expertise and six regional branches, BluEdge provides a full suite of managed print, display graphics, and digital content services. Our commitment to innovation and client satisfaction drives everything we do.

Position Summary

The Collections Manager is responsible for overseeing the company’s accounts receivable and credit management processes across all BluEdge branch locations and managed print service accounts. This role ensures timely collection of outstanding receivables, manages customer credit risk, supports branch operations teams, and maintains healthy cash flow in coordination with the CFO and Corporate Controller.

The ideal candidate is detail oriented, proactive, assertive, take-charge individual that is analytical, and customer-focused, with strong communication skills and experience managing high-volume B2B collections in a service-oriented environment.

Key Responsibilities

Accounts Receivable & Collections

• Manage and monitor accounts receivable aging reports across multiple branches.
• Contact clients regarding past-due invoices through phone, email, and written correspondence.
• Negotiate payment arrangements and resolve disputes professionally while maintaining positive client relationships.
• Partner with sales and operations teams to address billing or service discrepancies promptly.
• Ensure accurate application of customer payments and credits.

Credit & Risk Management

• Evaluate and approve customer credit applications in accordance with company policy.
• Establish and maintain appropriate credit limits and payment terms.
• Identify and escalate potential credit risks to senior management.
• Recommend accounts for third-party collections or legal action when necessary.

Process & Reporting

• Develop and maintain consistent collection processes and communication standards across all branches.
• Provide weekly and monthly A/R and DSO (Days Sales Outstanding) reports to management.
• Assist in month-end close by reconciling receivable balances and identifying doubtful accounts.
• Recommend process improvements to enhance collection efficiency and cash forecasting accuracy.

Team & Cross-Functional Collaboration

• Supervise and mentor A/R staff as assigned.
• Collaborate with the accounting, operations, and sales teams to streamline the billing-to-cash process.
• Serve as the primary liaison between branch offices and corporate finance regarding receivable performance.

Qualifications

Required:

• 5+ years of experience in collections, credit management, or A/R supervision.
• Strong knowledge of credit and collection principles, including legal and compliance considerations.
• Proficiency with ERP systems (Microsoft Dynamics NAV preferred) and Excel (pivot tables, VLOOKUPs).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Industry experience in printing, manufacturing, or service-based B2B environments.
• Prior experience managing collections across multiple entities or regions.
• Experience leading or training a small team.
• Knowledge or Microsoft Dynamics Business Central accounting system is a plus.

Performance Metrics

• Reduction in average DSO (Days Sales Outstanding).
• Accuracy and timeliness of credit evaluations.
• Internal and external customer satisfaction.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, vision, life insurance, LTD, STD and 401(k).
• Paid time off, holidays.