About Zachry Hotels

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are committed to extraordinary service tailored to the specific needs of the market and our guests. From developing new hotel assets and renovating existing properties to owning and operating profitably managed assets, Zachry remains dedicated to the core values of our long history of success:

We are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things®    Every Person Matters®       This Is More Than A Job®

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.

Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired.

At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.

As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors.

Position Summary

The Human Resources Generalist supports the full spectrum of Human Resources functions within a 5-star luxury hotel environment. This role ensures that all HR services including recruitment, onboarding, employee relations, training, and HR operations are delivered with the highest levels of professionalism, discretion, and service excellence. The HR Generalist is a trusted partner to department leaders and plays a key role in sustaining the hotel’s luxury service culture and employee engagement standards.

Essential Functions

Talent Acquisition & Onboarding

• Manage end-to-end recruitment for hotel departments, selecting talent that meets luxury hospitality standards.
• Coordinate interviews and deliver a high-touch candidate experience.
• Oversee onboarding, ensuring new colleagues receive an exceptional introduction to the hotel’s culture, values, and service expectations.
• Conduct new hire orientation

Employee Relations & Engagement

• Serve as a knowledgeable HR contact for employees, providing guidance on policies, conflicts, performance concerns, and hotel standards.
• Assist in handling employee grievances with professionalism and confidentiality.
• Support hotel-wide engagement initiatives, communication programs, and colleague recognition events.

HR Operations & Compliance

• Maintain accurate HRIS records, personnel files, and relevant documentation.
• Ensure compliance with labor laws, brand standards, and internal hotel policies.
• Prepare HR reports, metrics, and audit documentation as required.

Benefits, Payroll & Administration

• Coordinate employee benefits enrollments, inquiries, and related administrative tasks.
• Support payroll processes by ensuring timely submission of changes, attendance data, and updates.
• Advise employees on leave management, benefits, and HR-related procedures.

Culture & Brand Representation

• Uphold the hotel’s brand values, service culture, grooming standards, and luxury ethos.
• Foster a respectful, inclusive, and high-performance work environment.
• Participate in employer branding initiatives and hotel social responsibility programs.

Training & Development

• Coordinate and facilitate training programs aligned with luxury hotel service standards.
• Support HR leadership in executing annual training calendars.
• Conduct orientation and service culture sessions for new employees.
• Track training attendance, maintain training records, and ensure compliance with brand standards and regulatory requirements.
• Facilitate refresher training, cross-training initiatives, and career development workshops.

Offboarding

• Coordinate all offboarding activities, including preparing separation notices, conducting exit interviews, collecting company property, and ensuring final pay and benefits are processed accurately.
• Maintain compliance with relevant laws and internal policies during the separation process.
• Analyze exit feedback and provide recommendations to management to improve employee retention and engagement.

Other Duties

• Perform other duties as assigned by management.

Qualifications

• Bachelor’s degree in HR, Hospitality, Business Administration, or related field, or equivalent experience.
• 2–4+ years of HR generalist experience, preferably in luxury hospitality or 5-star hotel environments.
• Strong knowledge of labor laws, HR practices, and hospitality operations.
• Excellent communication, interpersonal, and conflict-resolution skills.
• High level of professionalism, discretion, and emotional intelligence.