Customer Service Representative (CSR)
Williams Plumbing & Drain Service – Tulsa, OK
Starting Pay: $16.50/hour (with performance-based growth)
Full-Time | In-Office
This Role Is Not for Everyone — And That’s by Design
We’re not looking for someone who just wants to answer phones.
We’re looking for a professional, adaptable Customer Service Representative who takes pride in their work, thrives in a fast-paced environment, and wants to build a long-term career with a growing company.
Williams Plumbing & Drain Service has built its reputation by hiring people who care deeply about customers, teammates, and doing things the right way. If you’re looking for stability, growth, and a place where your performance truly matters, keep reading.
About Williams Plumbing & Drain Service
We’ve proudly served the Tulsa area as a family owned business and continue to grow year after year. Our success comes from investing in our people, providing ongoing training, and promoting from within.
Why This Position Is Important
As a CSR, you are the first and most important point of contact for our customers. The way you communicate, problem-solve, and schedule service directly impacts customer satisfaction, technician success, and company results.
This role requires focus, adaptability, emotional intelligence, and professionalism.
What You’ll Be Responsible For
- Handling inbound customer calls with confidence, empathy, and efficiency
- Converting calls into booked service appointments
- Making outbound calls to support scheduling and customer follow-up
- Using proven call scripts while maintaining a natural, authentic conversation
- Accurately documenting customer information in our system
- Communicating clearly with dispatch and leadership throughout the day
- Participating in coaching, training, and continuous improvement
- Supporting team initiatives and customer satisfaction efforts
This Role Is a Great Fit If You:
- Adapt quickly and stay calm under pressure
- Communicate clearly and professionally
- Take ownership of your responsibilities and follow through
- Enjoy learning, improving, and being coached
- Can multitask and stay organized in a busy environment
- Are reliable, punctual, and accountable
Previous customer service or call-center experience is strongly preferred, but we will train the right candidate who demonstrates professionalism, work ethic, and a desire to grow.
What High Performance Looks Like
- Customers feel confident and cared for after every call
- Schedules are full, accurate, and well-managed
- Communication with dispatch and teammates is proactive
- You consistently look for ways to improve your skills and results
Compensation & Growth
- Starting pay: $16.50 per hour
- Performance-based raises and advancement opportunities
- Training and ongoing professional development
- Benefit package available
- Full-time, stable, in-office position
Our Culture
We value:
- Accountability over excuses
- Teamwork over ego
- Growth over comfort
We work hard, support one another, and take pride in what we do. This is a professional environment for people who want to build something meaningful.
Ready to Apply?
If you’re looking for a career—not just a job—and you want to be part of a company that values quality, growth, and professionalism, we encourage you to apply.
Apply through Indeed or learn more at williamsplumbinganddrain.com/employment.
Williams Plumbing & Drain Service is an Equal Opportunity Employer.
