Desktop Support Specialist

SSRS is looking for a tech-savvy Desktop Support Specialist to provide technical assistance with computer systems, hardware, and software. As a Desktop Support Specialist, you will be responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful Desktop Support Specialist, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

This position will be onsite in our Glen Mills location on Tuesdays and Wednesdays, with a hybrid work schedule.

Help Desk Job Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance or training over the phone, email, and ticketing system.
  • Provide technical support to users by identifying, troubleshooting, and resolving problems.
  • Set up and maintain all hardware and software for all users.
  • Set up and maintain all user accounts including AD, Email, and others.
  • Onboard & offboard users as necessary.
  • Collaborate with other IT members to complete projects and priorities as necessary.
  • Improve Help Desk efficiency by writing and maintaining documentation & KB articles.
  • Document resolution of issues via the helpdesk ticketing system.
  • Provide other team members and managers with information regarding reoccurring problems and any opportunities for improvement.

Help Desk Qualifications / Skills:

  • Problem solving
  • LAN knowledge
  • PC proficiency
  • Ability to clearly communicate in non-technical language to end users
  • Strong communication skills
  • Customer service
  • Quality focus
  • Organization

Education, Experience, and Licensing Requirements:

  • High school diploma, GED, or equivalent
  • Must be local to the Glen Mills, PA office
  • Prior information technology or systems administration experience strongly preferred
  • Prior knowledge of Microsoft 365 Administration preferred
  • Knowledge of security best practices a plus
Equal Opportunity Employer, including disabled and veterans.
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