POSITION TITLE:  IT Help Desk Technician

DEPARTMENT:  Technical Services

LOCATION:  Niagara Falls, New York

SALARY RANGE:  $22 - $28 per hour

JOB NUMBER:  2026-AFALLS-01

DESCRIPTION/RESPONSIBILITIES:
Nationally recognized environmental remediation contractor looking for an employee-focused IT Help Desk Technician to join our team in at our headquarters in Niagara Falls, New York.  As the first point of contact for technical assistance, you will play a critical role in maintaining our daily operations.  You will diagnose, troubleshoot, and resolve hardware and software issues for our staff while providing exceptional customer service.

The daily duties typically include:

• Serve as the primary contact for employees seeking help via phone, email, or in person for hardware, software, cell phone, and network issues
• Diagnose and resolve issues related to Windows OS, Microsoft Office 365, printers, and mobile devices
• Assist in installing, configuring, and updating workstations and office technology
• Perform basic administrative tasks such as password resets and user account creation
• Review, code, and approve vendor invoices for routing to managers

SKILLS/EXPERIENCE:
Associate’s Degree in Computer Science or a related field; equivalent experience and certifications (CompTIA A+, Network+) will be considered.  Minimum of 1 - 3 years in a technical support or help desk environment preferred.  Other job requirements include:

• Proficient with Windows environments and remote desktop tools
• Strong problem solving abilities and the ability to explain complex technical issues to non-technical users
• Must have a valid driver’s license

SALARY/BENEFITS:

An employee’s salary is based on commensurate experience and other qualifications.  Extensive company-provided benefit package includes medical, dental, prescription, 401k, matching, profit sharing, pension plan, paid time off, and holidays.  Tuition reimbursement and opportunities for professional certification advancement are also available.  Sevenson participates in E-Verify and must verify the identity and employment eligibility of all persons hired   to work in the United States. Sevenson will not sponsor an employment visa (e.g., H-1B visa, etc.) to fill a position.

CONTACT:

Apply on our website at https://sevenson.com

EOE/AA Disability/Veteran